2019

CSS Corp Wins the Incite Customer Service Awards 2019

 Wins in the category of ‘Solution Provider of the Year’

 

June 19, 2019: CSS Corp, a new age IT services and technology support company announced today that they have won the “Solution Provider of the Year: People’s Choice” award at the recently concluded Incite Customer Service Awards 2019 event. The award ceremony was part of The Customer Service Summit West 2019 event in San Diego, organised by the Incite group. CSS Corp’s Cognitive Customer Experience (CX) portfolio was chosen as the best solution of the year from amongst other leading IT players.

CSS Corp’s Cognitive Customer Experience (CX) portfolio has been built to help brands drive superior customer lifecycle management powered by artificial intelligence and advanced analytics capabilities. The portfolio integrates technologies like chatbots, automation, consumer insights, knowledge management, Robotic Process Automation (RPA) and mobile applications through an outcome-based service model to deliver enhanced customer experiences. In a business outcome context, it also enables new revenue opportunities for organizations by leveraging advanced applied analytics to map a customer’s journey, personalize interactions and enable purchase decisions.

Speaking about the win, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted to be recognized by the Incite group for our unique service model that delivers stellar customer experiences. It is a testimony to our underlying philosophy that customers are at the centre of the business ecosystem. Through our cognitive CX portfolio, we are committed to offer disruptive customer service solutions that enhance engagement and exceed expectations. We will continue to invest in developing solutions that enable our customers to dynamically react to the ever-changing customer intent and proactively resolve their challenges”.

 The Incite Customer Service Awards unite leading minds at the forefront of customer service and aim to shine a spotlight on the achievements of those who are truly exceeding customer expectations. This year, companies of all sizes from around the world and across industries were part of the evaluation. Entries for each category were evaluated by a panel of judges who shortlisted 8 finalists based on relevant criteria. The People’s Choice Awards results were based upon an evaluation of maximum votes garnered from people who voted from the shortlisted finalists.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of over 6000 technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Join forces with ICT Academy to Skill Youth of Tamil Nadu

 Offers training programs to final year college students in soft and technical support skills

 

July 03, 2019: CSS Corp, a new age IT services and technology support company today announced it has signed a Memorandum of Understanding (MoU) with ICT Academy, a not-for-profit society, to jointly launch an extensive training program to skill the youth of rural, urban and low-income family groups in Tamil Nadu. Through this initiative, CSS Corp endeavours to help build the socio-economic conditions of underserved students through quality education and training in IT. The program was officially launched at an inauguration event held at Sri Sairam Engineering College, Chennai, Tamil Nadu on 3rd July 2019.

According to NASSCOM, the demand-supply gap for soft and technical skills have given rise to an urgent need to re-skill more than 50% of India’s IT workforce to meet the requirements of the industry. This has also led to a shortage in employment, specifically for entry-level jobs. With this collaboration, CSS Corp and ICT Academy aims to address the gap by imparting sector-specific skills through training and workshops that will lead to more employment opportunities.

The training program will be conducted in 20 colleges spread across Tamil Nadu. The program targets to provide 100 hours of intensive activity-based training in soft and technical support skills for 1,000 final year graduating students from engineering, arts & science colleges located in the rural and urban areas of Tamil Nadu. The module includes business communication, grammar, vocabulary, hardware & networking, operating systems, wireless technologies, and career counselling; all of which will be offered by professionals who have industry expertise. College students who aspire to apply for the program should currently be pursuing their final year in Computer Science & IT and must secure an average score of 6 CGPA until the last semester. Volunteers from CSS Corp will be closely involved in the program through overall monitoring of the training program, mentoring of the students and conducting mock interviews and group discussions.

The program is also aimed to skill students from financially backward families with annual income of less than or equal to 2.5 lakhs. Girl students will be given preference during the selection process to keep in line with CSS Corp’s objective of empowering more women in the technology sector.

Speaking about the initiative, Manish Tandon, Chief Executive Officer, CSS Corp said, “One of the major challenges for the IT industry is re-skilling the present and future workforce to bridge the demand-skill gap. CSS Corp has been consistently institutionalizing a culture that promotes learning newer technologies and solutions to embrace the current disruption. This year, through our CSR initiative, we look forward to imparting the skill expertise that we have curated to deserving students through quality education and proper training. We are privileged to partner with ICT Academy to design a program that will effectively empower students of Tamil Nadu to be truly future ready”.

Mr. M Sivakumar, Chief Executive Officer, ICT Academy said, “CSR comes as a big boon for the under privileged and the development of rural India. We at ICT Academy, being a not for profit organization continued partnering with several leading companies across India for implementing their CSR objectives in the areas of employability, skill development, youth empowerment, capacity development of teachers, digital empowerment, entrepreneurship development, literacy initiatives and women empowerment. Thanks to CSS Corp for coming up with such a high impact initiative under their CSR.

Through this partnership with CSS Corp, ICT Academy being the skill development institution, is delighted to train the students on latest technology skills and increase their opportunity to acquire a good job in the industry. This is a welcome initiative by CSS Corp, and I believe this would make a positive impact to the beneficiaries’ family as well as the industry by bridging the skill gap”.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of over 6000 technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

About ICT Academy

ICT Academy is an initiative of the Government of India in collaboration with the state Governments and Industries to train the higher education teachers and students thereby exercises on developing the next generation teachers and industry ready students. The academy is endorsed by NITI Aayog and is aimed to meet the skill requirements of the industry and generate more employment. Through its initiatives, ICT Academy has strengthened India’s four important visions on Skill India, Digital India, Start-up India and Make in India.

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS CORP WINS GOLD STEVIE® AWARD IN 2019 INTERNATIONAL BUSINESS AWARDS®

AI-Powered Digital Customer Experience Suite Recognized as Best Technical Support Solution

  

Bengaluru, August 27, 2019: CSS Corp, a new-age IT services and technology support company, today announced that it has won the Gold Stevie® Award in the “Best Technical Support Solution – Computer Services” category at the 16th Annual International Business Awards® 2019. CSS Corp was acknowledged for its Digital Customer Experience Suite which leverages emerging technologies to revolutionize complex enterprise technical support ecosystems. The awards will be presented to winners at a gala awards banquet at the ANDAZ Hotel am Belvedere, Vienna, Austria on 19 October.

CSS Corp’s Digital Customer Experience Suite enables it to provide a comprehensive set of services that offer a 3-pronged strategy to transform enterprise support – digitized end-user experience, automation-driven operational efficiency, and technology-amplified engineer productivity. The modules included in the platform are cognitive assistant, mobile-based support, process automation and integration, smart case analytics, and customer 360 workbenches. The platform leverages cognitive technologies like AI, intelligent automation, and advanced analytics to accelerate customer resolutions, reduce operation costs, optimize workflows and amplify employee performance. It empowers enterprises to simplify their complex technical support function by improving service outcomes, boosting efficiency, and reducing overheads.

Speaking on occasion, Manish Tandon, Chief Executive Officer, CSS Corp, said, “Modern technology ecosystems are complex, and so are their support needs. Enterprises need to use automation to optimize their support resources and deliver stellar customer experiences. As automation experts, CSS Corp is a frontrunner in building AI-enabled automated technical support solutions that solve customer problems swiftly while also amplifying the support agents. The efficiency gains from support automation have brought about tangible cost advantages to our customers while boosting CX.”

 “We are excited to be recognized once again by Stevie, for our suite of automated support solutions.  We will carry the momentum forward by continuously upgrading our offerings to drive better outcomes for our customers.”, he further added.

The IBA judges from across the world were highly impressed with the platform’s capabilities. One of the judges noted, “Perfect! You address not only the end-user but also the support engineer. In creating a seamless support experience, this is an absolute prerequisite.” “CSS Corp’s integrated intelligent enterprise solutions help various clients to simplify their digital transformation journey.”, another judge commented.

More than 4000 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Stevie Award winners were determined by the average scores of more than 250 executives worldwide who participated in the judging process from May through early August.

 

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400 technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

About The Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp wins NASSCOM’s Customer Service Excellence Award 2019

Recognized for its transformative approach to drive customer experience operations

  

Bengaluru, India, September 11th, 2019CSS Corp, a new-age IT services and technology support company, has won NASSCOM’s prestigious Customer Service Excellence Award 2019 in the ‘Transformation’ category. The company was chosen for its innovative approach to transform customer experience operations and create new revenue streams. The award was presented at NASSCOM’s BPM Strategy Summit 2019, which was held in Bengaluru on 5th September 2019.

CSS Corp has been recognized for implementing an outcome-based Managed Services Partnership (MSP) model for a VOIP service provider to transform its customer experience operations ecosystem. The MSP model leverages the capabilities of CSS Corp’s indigenous cognitive customer experience platform that integrates technologies like artificial intelligence, RPA, and analytics to provide world-class support services. The model offers clients with various features including end-to-end CX management, customer acquisition and retention, global service delivery, advanced analytics, gain share opportunities, cognitive automation and RPA tools, to address customer needs and manage customer engagement.

The novel adoption of the MSP model enables clients to improve their overall customer experience, transfer operational risks and shift their focus to core product development, thereby creating more business opportunities. Additionally, it also facilitates a win-win environment by aligning incentives between vendors and clients to provide more value-added services leading to higher customer retention.

Commenting on the recognition, Manish Tandon, CEO of CSS Corp said, “We are delighted to be recognized by NASSCOM for one of our unique and agile solutions. Technology is moving at a rapid pace and we are looking to harness the power of complex and cutting-edge technologies to create customized and simplified solutions for our clients. This award is a great example that showcases our commitment in providing a seamless and outcome-based model that enables businesses and reduces operational costs. We are confident that we will continue to innovate and offer disruptive solutions and engagement models that will help our clients in their transformation journeys”.

 

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses. Please visit http://www.csscorp.com for more information.

 

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp wins Gold in IT Services at the 11th Annual 2019 Golden Bridge Awards®

~ CSS Corp’s Innovative Network Services and Solutions Emerge at the Top~

  

Bangalore, October 28, 2019: CSS Corp, a new-age IT services and technology company, has won Gold in the 11th Annual 2019 Golden Bridge Awards® for its Innovative Network Solutions. The company was bestowed with the ‘Best Solution of the Year’ title in the IT services category. The award was presented in San Francisco on October 28, 2019, during the red-carpet awards ceremony.

CSS Corp’s innovative network solutions are designed to enable telcos to address the challenges associated with 5G installations and accelerate their 5G rollouts. Leveraging cognitive technologies such as AI/ML, advanced analytics and intelligent automation, the solutions drive network transformation reliably and cost-effectively. Built on their multi-vendor and multi-technology networks expertise, the end-to-end solutions cover advanced network planning, NFV automation, digital quality assurance, field operations optimization, and cognitive network operations. Developed in CSS Corp’s state-of-the-art innovation labs, the solutions enable organizations to scale up their resilience, business agility, and operational excellence.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Building a system that is agile and intuitive with a deep focus on business operations and customer experience is indispensable today. Our digital-focused strategy and innovative network solutions have helped us to offer flexible and value-based services to our clientele, and fast-track their network transformation journeys. This award is a testament to CSS Corp’s vision to offer best-in-class solutions that leverage cognitive technologies to solve a wide range of business problems. I’m proud that our solutions have been appreciated by more than 160 esteemed jury panelists from a broad spectrum of industries around the world.”

 “We will continue to push boundaries and explore new frontiers in bringing more cutting-edge and cost-effective network solutions for our customers to enable them to succeed.”

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400 technology professionals across 18 global locations are passionate about helping customers differentiate and succeed. For more information, please visit www.csscorp.com.

About Golden Bridge Awards

The coveted annual Golden Bridge Awards program encompasses the world’s best in organizational performance, innovations, products and services, executives and management teams, women in business and the professions, innovations, best deployments, product management, public relations, marketing, corporate communications, international business, and customer satisfaction programs from every major industry in the world. Organizations from all over the world are eligible to submit nominations including public and private, for-profit and non-profit, largest to smallest and new start-ups. More than 160 judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2019 Golden Bridge Awards Finalists and Winners.

 

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp Recognized as Leader in the digital workplace by ISG

~ CSS Corp Recognized as Leader in the digital workplace by ISG ~

  

Bangalore, 2nd Dec : CSS Corp, a new-age IT services and technology support company, today announced that it has been recognized as a market leader in the digital workplace by Information Services Group (ISG), a leading global technology research and advisory firm.

According to the 2019 ISG Provider Lens™ Digital Workplace of the Future Report for the U.S., CSS Corp, based out of Milpitas, California, United States was among the leading providers in the Digital Workplace of the Future Managed Services – Mobility Support category.

“Leaders in our digital workplace report are helping companies make their employees’ lives easier by allowing them to use the technologies of their choice,” said Jan Erik Aase, director and global leader, ISG Provider Lens Research. “Digital workplace leaders are helping employees of their clients engage in more satisfying and efficient ways with their companies’ data and applications.”

The ISG report noted that, ”CSS Corp has developed smart workplace support services based on cognitive automation and offers flexible usage options to midmarket clients”. Earlier this year, CSS Corp was featured in the Top 25 Digital Transformation case studies in 2019 by ISG.

Manish Tandon, Chief Executive Officer, CSS Corp, said, “In this age of hyper-connectivity and heightened customer expectations, global organizations are looking to create workplace environments that enable their employees to be most productive. In this context, we have been working with leading organizations to help them set up workplaces of the future. Our digital workplace solutions, powered by mobility and augmented reality technologies, coupled with best-in-class services, is an ideal option for organizations who are looking to transform their work environments. We are glad to be recognized as leaders by ISG for our digital workplace services. “

The 2019 ISG Provider Lens™ Digital Workplace of the Future Report for the U.S. evaluates the capabilities of 28 providers across four quadrants: Digital Workplace Consulting Services, Managed Services — Workplace Support, Managed Services — Mobility Support and Managed Services — Mobility Support for the Midmarket.
The ISG Provider Lens Quadrant report series draws insights on service provider capabilities from focused surveys, briefings, interviews with providers, input from ISG advisors, ISG benchmarking data, and data drawn from the ISG Contracts Knowledgebase™ and ISG Engagement Database™. The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS CORP RECOGNIZED AS A DISRUPTOR IN AVASANT’S INTELLIGENT AUTOMATION SERVICES RADARVIEW™ 2019-2020 REPORT

~ CSS Corp recognized for its RPA, AI and analytics capability in IT automation through its indigenous cognitive automation platforms – Contelli and Active Insights ~

  

Bangalore, 20th Dec : CSS Corp, a new-age IT services and technology support company, announced today that it has been recognized as a “Disruptor” in Avasant’s Intelligent Automation Services RadarView™ 2019 Report. Avasant acknowledged CSS Corp’s consistent innovation in its RPA solutions and indigenous AI-enabled platforms, Contelli and Active Insights. The report evaluated 24 global service providers against key criteria including scope and quality of portfolio, performance and growth, innovation capabilities, geographic coverage, implementation experience, case studies, and client satisfaction score.

Avasant’s report has recognized Contelli and Active Insights, CSS Corp’s homegrown intelligent automation platforms for its adoption of RPA, AI, and analytics in IT processes transformation. The platforms leverage cognitive technologies to drive the customers’ service delivery operations, accelerating growth, and predictability. The context-driven platforms together drive end-to-end automation of both front-office and back-office processes. CSS Corp has used the platforms successfully to fast-track IT automation for its customers across telecom, media, hi-tech, banking, and retail industries.

According to Swapnil Bhatnagar, Research Director, Avasant, “With the advent of more disruptive cognitive technologies, the enterprise journey of intelligent automation has traversed from a rule-based approach to judgment-based automation. CSS Corp’s automation strategy is in tandem with this market opportunity with a clear focus on the contextual adoption of automation for back-end as well as front-end processes by leveraging AI and analytics. This approach, in conjunction with heavy investments made in innovation labs for incubating solutions and reskilling its workforce for the next leap of automation, has made CSS Corp a Disruptor in Avasant’s Intelligent Automation Services RadarView 2019-2020.”

Speaking on occasion, Manish Tandon, CEO, CSS Corp, said, “Being recognized by Avasant as a disruptor in intelligent automation services reinforces our deep expertise and innovation in effectively managing enterprise and IT operations ecosystems. Our cognitive solutions are built with a focus to drive business outcomes for our customers and transform their challenges into opportunities. We will continue to engineer value for our customers through cutting-edge solutions and ensure they stay ahead of the disruption curve in the IT landscape.”

The Intelligent Automation Services RadarView 2019 Report addresses the dual need of the enterprises to leverage both the RPA and the AI-enabled IT automation space, and to identify service providers that span both. Avasant’s RadarView™ is an independent assessment that reflects the true capabilities of service providers, with a view of evaluating them as long-term partners for digitally evolving global organizations.
For the full report, please visit – https://solution.csscorp.com/css-corp-named-a-disruptor-in-2019-avasants-intelligent-automation-services

About Avasant (@avasant)

Avasant, a leading global management consulting firm with areas of expertise in digital advisory, business & IT transformation, strategic sourcing, and globalization strategies, has operations in North America, Asia, Africa and Europe. Headquartered in Los Angeles, California, Avasant’s talented team of consultants, lawyers and technologists average over 20 years of industry experience, and have conducted more than 1,000 engagements in over 40 countries. Avasant drives customer value through the use of proprietary consulting and advisory methods focused on enabling clients define strategies that leverage technology innovations for sustained competitiveness and growth, which have been refined over decades of real-world engagement experience. For more information, visit www.avasant.com.

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp Named Amongst ET NOW ‘Dream Companies to Work For’ in India

Ranked as one of the best employers in India in the IT & Software category

 

Bengaluru, March 01, 2019: CSS Corp, a new-age IT services and technology support company, today announced that it has been recognized amongst the ‘Dream Companies to Work For’ by ET Now, India’s premier broadcast channel, and part of the Times Group. CSS Corp was recognized for its strong employee-centricity along with innovation and learning-oriented culture. The awards were presented at a gala ceremony on 16th February at Taj Lands End, Mumbai.

CSS Corp was featured in the list of top 51 companies in India across all industries. CSS Corp scored well in parameters such as company vision, alignment of learning to business goals, technology and innovation, career development, and employee engagement. The company’s learning and innovation environment, customer-centricity and outcome-orientation, along with its career progression framework- ‘Reimagine’, helped propel it through the rankings. The recognition reaffirms CSS Corp’s position as one of the premier employers to work for in the IT & Software industry.

Commenting on the recognition, Manish Tandon, CEO at CSS Corp said, “We are delighted to be recognized by ET NOW. As an organization, we are deeply committed towards building a culture that promotes learning newer technologies and encourages a problem-solving mindset. Our vision and commitment reflects through our investments in cutting-edge technologies and learning frameworks to create a vibrant workforce that passionately embraces customer-centricity and outcome-driven critical thinking.”

“In our knowledge economy, it is imperative that we constantly learn, unlearn and relearn in order to stay relevant and edge ahead. In this context, our employees are our pillars of strength. Steps taken towards training workforces in next-gen technologies, problem-solving, and communication skills can pay great dividends for employees and their organizations in the long run,” he further added.

Speaking on the occasion, Nishikant Nigam, EVP and Chief Delivery Officer at CSS Corp said, “It is an honor to be part of this elite list of dream companies to work for.  As a new-age digital organization, CSS Corp encourages a digital culture that fosters learning and enables our employees to think, feel, and innovate from a customer’s perspective. Our culture and technology infrastructure not only helps to bring employees more in alignment with customers’ journeys, but also enables them to make context-aware decisions, focus on continuous learning and take calculated risks.”

“Our Reimagine framework, which was awarded by NASSCOM in 2017, brings some of the industry’s best tools to fast-track career development for our employees. Along with our Innovation Labs, these platforms help us to build strong digital capabilities into our workforce, while delivering further on our commitment to building a vibrant and technologically advanced organization,” he said further.

 

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp wins Silver Stevie® in 2019 Sales & Customer Service Awards

Cloud-based analytics platform Active Insights recognized for Best Use of Customer Insights

 

Bengaluru, March 06, 2019: CSS Corp, a new-age IT services and technology support company, today announced that it has won the Silver Stevie® Award in the “Best Use of Customer Insights” category at the 2019 Stevie® Awards for Sales & Customer Service. CSS Corp’s Active Insights platform was recognized for its innovative usage of AI and data insights to impact revenue streams and create a competitive advantage for its customers. The results were declared during the award ceremony on Friday, February 22 at Caesars Palace in Las Vegas, Nevada.

The cloud-based Active Insights platform is a multi-faceted advanced analytics platform that goes beyond traditional analytical models. It helps businesses understand their customers across their digital journeys by providing insights on customer intent, interactions, engagement, and enablement. With its extensive data ingestion, cognitive insight, simplified visualization and extensive reporting capabilities, Active Insights has been consistently ranked amongst the leading customer analytics platforms in the world.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “In today’s connected economy, consumers demand instant gratification and instant solutions for complex problems. This has changed the competitive dynamics for global brands, making them seek out actionable insights, but by sifting through tons of customer data.”

“As a new-age services company, CSS Corp understands this need deeply, and hence we are building customer-centric solutions that change the way our customers create and compete, and bring about significant revenue advantage to them.”

“We are proud to see Active Insights being recognized by Stevie, and this award is a testament to our continued pursuit of customer centricity and deep tech innovation.” he further added.

More than 2,700 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, in seven specialized judging committees.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

About The Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than

60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Secures a Win for Best Use of Emerging Technologies at IMC Digital Technology Awards

India, May 07, 2019: CSS Corp, a new-age IT services and technology support company, recently bagged the SmartTech Award under the “Best Use of Emerging Technologies” category at IMC’s Digital Technology Awards. The event was hosted by IMC Chamber of Commerce and Industry at St. Regis Marriott Hotel in Mumbai. The company was recognized for its innovative adoption of Artificial Intelligence (AI) in Customer Service Management.

CSS Corp’s homegrown customer experience solution helps simplify complex business processes and streamlines customer life cycle management. By using artificial intelligence, the solution leverages real-time data to effectively deliver personalized and context driven customer engagement. Additionally, in a customer support ecosystem, CSS Corp’s platform uses AI and analytics to identify issues, analyze the best course of action and guide customers through specific solutions.

Speaking about the win, Manish Tandon, Chief Executive Officer, said,” It is an honor to be recognized for our innovation in digital capabilities and excellence. This accolade strongly reaffirms our expertise and nimbleness in understanding our customers’ needs and delivering fulfilling experiences through cutting edge technologies. We will continue to invest in using emerging and agile technologies to further innovate, and empower businesses to achieve their business outcomes while delivering unparalleled customer satisfaction.”

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,600 technology professionals across 17 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

About IMC Chamber of Commerce and Industry in India

The IMC Chamber of Commerce and Industry is an independent governing body in India for the industry sector and technology enthusiasts. It started over 100 years back to represent Indian businesses and has gradually entered into tracking technology adoption across industries. Set up in 1907, in the wake of the ‘Swadeshi Movement’ to represent Indian businesses. IMC is a premier Chamber of trade, commerce and industry in India. Headquartered in Mumbai and a strong presence in Delhi, the Chamber has more than 3000 members, comprising a cross section of the business community. It plays an advocacy role on a wide range of matters and acting as an impetus to growth and development of businesses, on policy and implementation matters.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

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