2020

CSS Corp Unveils its New Center at Austin To Spearhead Technical Innovation and Customer Experience

~ The Austin facility adds to CSS Corp’s portfolio of workspaces aimed at providing agile services and tech support solutions to clients ~

  

Austin, 24th Jan : CSS Corp, a new-age IT services and technology support company, today announced the opening of its newest delivery center at Austin, Texas. With the new center in Austin, CSS Corp is expanding its presence in the US, in line with the company’s vision of offering world-class infrastructure and tech support services to clients across the globe.

It is the company’s fifth delivery center in the country, in addition to the existing centers in Milpitas, Dallas, Utah, and New Jersey. The company aims to tap into the skills and local talent pool available in Austin to grow its business in the region. Service delivery for its first customer from this location, BlueJeans Network, a global leader in interoperable video collaboration services, has already begun.  CSS Corp will offer level 1 technical support, premium support, and technical account management services for BlueJeans’ customers, along with various back-office services, through this center.

“We are delighted that CSS Corp is the partner of choice for BlueJeans Network in Austin. The new center aligns with our ethos of driving impact without any geographical limitations. It is a strategic expansion for us that will enable us to deliver best-in-class technical support services for clients across industries looking to target the rapidly growing Texas market. Austin is a great location for our new site, considering the availability of a good technology talent pool in the region. We plan to continue this growth momentum with expansion in key geographies across the globe in the near future”, said Sunil Mittal, EVP & Chief Sales & Marketing Officer, CSS Corp, speaking about this development.

“Through our partnership with CSS Corp, we are continuing to build on the great work we’ve done when it comes to transforming our delivery of technical support in order to optimize the customer experience for clients. We appreciate the nimbleness that CSS Corp displayed in scaling up quickly to meet our requirements, and we are confident of reaching more milestones in this journey together.” said Nir Galpaz, VP, Technical Service and Support, BlueJeans Network.

Austin ranks among the top US metro areas for the amount of office space leased in the past nine years by tech companies hailing from the San Francisco Bay Area. It has also become the fastest-growing job market in the past ten years.

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp Wins the 2020 BIG Innovation Award

~ Digital Customer Experience Platform awarded for its ability to drive and transform customer experiences ~

  

Bangalore, 24th Jan : CSS Corp, a new-age IT services and technology company, today announced it has been named a winner in the 2020 BIG Innovation Awards presented by the Business Intelligence Group. CSS Corp was lauded for its Digital Customer Experience Platform for its ability to transform customer support from an effort-led to an intelligence-led ecosystem for modern B2B and B2C enterprises.

CSS Corp’s Digital Customer Experience Platform has been closely built on the experience of managing complex support environments for leading technology vendors and SaaS companies for over two decades. The award-winning platform seamlessly unites the three essential pillars of technology support – end-user experience, operational efficiency, and support engineer productivity. It leverages technologies like AI, analytics, automation, and augmented reality holistically across the support functions in multi-device, multi-channel, and multi-technology ecosystems. This platform is being successfully used today, bundled with CSS Corp’s best-in-class services, by top tech vendors to manage their technology support environments.

Speaking on occasion, Manish Tandon, Chief Executive Officer, CSS Corp, said, “CSS Corp has always been a frontrunner in empowering premium customer experiences by harnessing technologies like AI and automation. The Digital Customer Experience Platform has been designed to suit any client environment and provide maximum value across industries. We are honored to receive this recognition as we endeavor to scale even greater heights on our quest to transform CX and provide solutions that are simple yet significant”.

“Innovation has become a major theme for organizations across virtually all industries and this year’s winners are a testament to the creativity, passion, and perseverance of individuals worldwide,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group. “We are thrilled to be honoring CSS Corp as they are leading by example and making real progress on improving the daily lives of so many.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp Recognized as a Disruptor in Avasant’s Intelligent Automation Services RadarView™ 2019-2020 Report

Bangalore, Karnataka, India: CSS Corp, a new-age IT services and technology support company, announced today that it has been recognized as a “Disruptor” in Avasant’s Intelligent Automation Services RadarView™ 2019 Report. Avasant acknowledged CSS Corp’s consistent innovation in its RPA solutions and indigenous AI-enabled platforms, Contelli and Active Insights. The report evaluated 24 global service providers against key criteria including scope and quality of portfolio, performance and growth, innovation capabilities, geographic coverage, implementation experience, case studies, and client satisfaction score. Avasant’s report has recognized Contelli and Active Insights, CSS Corp’s homegrown intelligent automation platforms for its adoption of RPA, AI, and analytics in IT processes transformation. The platforms leverage cognitive technologies to drive the customers’ service delivery operations, accelerating growth, and predictability. The context-driven platforms together drive end-to-end automation of both front-office and back-office processes. CSS Corp has used the platforms successfully to fast-track IT automation for its customers across telecom, media, hi-tech, banking, and retail industries.

According to Swapnil Bhatnagar, Research Director, Avasant, “With the advent of more disruptive cognitive technologies, the enterprise journey of intelligent automation has traversed from a rule-based approach to judgment-based automation. CSS Corp’s automation strategy is in tandem with this market opportunity with a clear focus on the contextual adoption of automation for back-end as well as front-end processes by leveraging AI and analytics. This approach, in conjunction with heavy investments made in innovation labs for incubating solutions and reskilling its workforce for the next leap of automation, has made CSS Corp a Disruptor in Avasant’s Intelligent Automation Services RadarView 2019-2020.”

Speaking on occasion, Manish Tandon, CEO, CSS Corp, said, “Being recognized by Avasant as a disruptor in intelligent automation services reinforces our deep expertise and innovation in effectively managing enterprise and IT operations ecosystems. Our cognitive solutions are built with a focus to drive business outcomes for our customers and transform their challenges into opportunities. We will continue to engineer value for our customers through cutting-edge solutions and ensure they stay ahead of the disruption curve in the IT landscape.”

The Intelligent Automation Services RadarView 2019 Report addresses the dual need of the enterprises to leverage both the RPA and the AI-enabled IT automation space, and to identify service providers that span both. Avasant’s RadarView™ is an independent assessment that reflects the true capabilities of service providers, with a view of evaluating them as long-term partners for digitally evolving global organizations.

For the full report, please visit – https://solution.csscorp.com/css-corp-named-a-disruptor-in-2019-avasants-intelligent-automation-services

Social Media Handles
Twitter Handle- @CSSCorp
Twitter page- https://twitter.com/CSSCorp
Facebook page- https://www.facebook.com/CSSCorporation/
LinkedIn page- https://www.linkedin.com/company/css-corp/

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About Avasant (@avasant)

Avasant, a leading global management consulting firm with areas of expertise in digital advisory, business & IT transformation, strategic sourcing, and globalization strategies, has operations in North America, Asia, Africa and Europe. Headquartered in Los Angeles, California, Avasant’s talented team of consultants, lawyers and technologists average over 20 years of industry experience and have conducted more than 1,000 engagements in over 40 countries. Avasant drives customer value through the use of proprietary consulting and advisory methods focused on enabling clients define strategies that leverage technology innovations for sustained competitiveness and growth, which have been refined over decades of real-world engagement experience. For more information, visit www.avasant.com

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp wins Outsourcing Provider of the Year 2020 at Stevie®Awards

~ Emerges as a winner surpassing some of the biggest industry names ~

  

Bangalore, 09 March 2020 : CSS Corp, a new-age IT services and technology support company, today announced that it has won the Gold Stevie Award in the ‘Contact Center & Customer Service Outsourcing Provider of the Year 2020’ category at the 14th Annual Stevie® Awards for Sales & Customer Service. The awards were presented to honorees during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, NV.

CSS Corp was awarded for emerging as the premier outsourcing services provider at the awards. Over the last few years, CSS Corp has been investing heavily in enhancing its capabilities as an end-to-end managed CX services provider, leveraging best-of-breed technologies, and has become a strategic partner of choice for global brands with its business transformation-themed services. Leveraging new age technologies like AI, automation, analytics and augmented-reality, CSS Corp has transformed customer support from an effort-led to an intelligence-led ecosystem. Customers of CSS Corp have been realizing tangible outcomes through CSS Corp’s differentiated outcome-based and gain sharing models which have helped them in their transformation journey.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Global outsourcing brands look for partners that can synergistically bring together best-in-class technology, operational and people expertise, and flexible business models, to drive outcomes for them. I believe over the past few years, CSS Corp has positioned itself as a leader in partnering with reputed organizations and driving outcome-focused CX transformation for them. We are extremely proud to win the Gold Stevie award as the world’s leading outsourcing service provider, while surpassing some of the industry’s biggest names at the awards. This award is a testament to our continued pursuit of service excellence driven by our values of customer centricity, deep tech innovation and spirit of partnership with our customers.”

CSS Corp’s presence as a global leader in providing exceptional customer service has grown over the past two decades. It has built a world-class delivery ecosystem through digitally-infused operations, and an award-winning talent development platform. The company drives B2C and B2B customer experience and technical support services. In the last 2 years, CSS Corp has emerged as the industry’s most awarded mid-tier global services company with over 35 international awards.

The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7000+ technology professionals across 19 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp Partners with HERE to Spearhead Innovation in Geospatial Services

~ CSS Corp, a leading IT services and technology support company partners with HERE Technologies to provide location context to business applications as a foundation for digital transformation. ~

  

Bangalore, 7 April 2020:  CSS Corp, a leading IT services and technology support company, today announced a partnership with HERE, a global leader in location intelligence, to provide advanced location analytics solutions for their customers. Through the partnership, CSS Corp will ultilise the HERE Platform and products to create and deliver innovative location-based solutions using geospatial data and advanced analytics.

With this collaboration, CSS Corp will leverage HERE’s products and solutions such as HLS, routing, traffic, positioning and tracking fleet telematics for its geospatial solutions to drive contextual intelligence for faster decision-making, scalability, improved efficiency and productivity. Customers will be able to accelerate their businesses and generate new opportunities to gain competitive advantage, leveraging CSS Corp’s bespoke solutions for fleet management, supply chain management and logistics built upon the HERE Platform and products.

In the last two years, CSS Corp has made significant investments to build its digital solutions portfolio in the geospatial services space in line with its strategy to position itself as the leading provider of customer experience and location-based services to brands globally. Digitalization has opened new ways for monitoring and getting efficiencies from autonomous vehicles, location-based services, asset and fleet tracking and management offering opportunities on a global scale. CSS Corp’s portfolio of digitally-enabled geospatial services, combined with HERE’s expertise in location-based solutions, presents a great opportunity to address the emerging market needs and drive major disruptions across industry segments with further reduction in costs and better efficiencies.

Speaking on the partnership, Sunil Mittal, Executive Vice President, CSS Corp said, “Location-based intelligence is emerging as a critical driver for providing enhanced and personalized services to global consumers. With our portfolio of best-in-class digital solutions in automation and advanced analytics, CSS Corp is in a strong position to deliver compelling business outcomes through this partnership with HERE Technologies. Our experience in product design and development, coupled with our 360-degree geospatial capabilities, will enable us to provide enhanced value to our customers while exploring new avenues of growth and performance.”

“The HERE Technologies partnership is aligned to CSS Corp’s digital vision and comes as a logical extension of our geospatial offerings. We are very excited to bring location analytics solutions built on the HERE Platform to our customers while driving meaningful impact to their businesses,” he added further.

According to Aditya Waghray, Senior Strategic Partner Manager from HERE, “Our  global partnership with CSS Corp defines a unique set of joint solutions to address the market demand for location services in the geospatial services space focused on improving fleet productivity, driver retention while reducing overall operational costs. The HERE Platform and our APIs across routing, traffic, tracking, positioning  and fleet telematics are helping power these solutions; and also provide real-time tracking of assets across the full supply chain especially during emergency response scenarios where there is a greater accuracy of supply and demand required.”

Media contact
Fei Tierney
+65 87956082
fei.tierney@here.com

Soumi Bhattacharya
+91-88619 59002
soumi.bhattacharya@csscorp.com

About HERE Technologies
HERE, a location data and technology platform, moves people, businesses and cities forward by harnessing the power of location. By leveraging our open platform, we empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. To learn more about HERE, please visit www.here.com and http://360.here.com.

About CSS Corp

CSS Corp is a leading IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7000+ technology professionals across 19 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

CSS Corp Named a ‘Leader’ in NelsonHall’s NEAT Report for Cognitive Customer Experience Services

~ Recognized for driving significant CX improvement through its array of outcome oriented cognitive CX services ~

  

Bangalore, 18 March 2020 : CSS Corp, a new-age IT services and technology support company, today announced that it has been recognized as a ‘Leader’ in NelsonHall’s Cognitive Customer Experience (CX) Services NEAT 2020 report in the CX Improvement Capability market segment. The report analyzed and evaluated the performance of 14 global CX service providers, against a two-axis dynamic metric on their ability to meet future client requirements and deliver immediate benefits.

CSS Corp harnesses the power of cognitive technologies, intelligent automation, data analytics, and deep learning to power its world-class CX services. The company stands tall as a distinguished industry player in combining technical innovation with strategic delivery excellence to drive successful business outcomes in CX operations for its global clients across industries.

NelsonHall’s report recognizes the unique combination of CSS Corp’s home-grown cognitive platforms and services that empower their customers to tremendously accelerate growth and profitability, provide delightful customer experiences, and eliminate unnecessary effort by leveraging cutting-edge technology interventions.

Speaking on the occasion, Manish Tandon, Chief Executive Officer at CSS Corp, said, “Today, clients expect service providers to leverage emerging technologies for simplifying their CX operations and delivering tangible business outcomes. CSS Corp’s ability to proactively address these demands has made us one of the most recognized global service providers in the industry. Our robust strategy and expertise in cognitive technologies to streamline CX operations, has not only created positive business transformation and overall customer delight for our clients but also led to huge strides towards pioneering the next wave of disruptive technologies. We are glad to have been recognized as a ‘Leader’ by NelsonHall in their flagship report. It is yet another testament to our state-of-the-art technical innovation and CX services in managing large-scale operations for our customers in the burgeoning CX ecosystem.”

Ivan Kotzev, Lead Analyst at NelsonHall, said, “In a competitive environment, continuously moving up the CX benchmark, CSS Corp has strong capabilities to predict and pre-empt technical support issues. Its position as a Leader in cognitive CX services NEAT 2020 for CX improvement is a testament to its deep IT and digital expertise to augment agents with proprietary cognitive tools and models and enhance live interactions by bringing additional value to the customer conversation.”

The NelsonHall Cognitive CX Services NEAT 2020 report evaluates the performance of vendors rendering cognitive customer experience services through a range of technical and business-focused criteria including cost optimization, revenue generation, and CX improvement. The report identifies the best performing vendors that reflect an inherent ability to meet client needs seamlessly while improving customer experience and delivering immediate benefits.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7000+ technology professionals across 19 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

Media Contact:

CSS Corp – Soumi Bhattacharya: +91-88619 59002  l soumi.bhattacharya@csscorp.com

CSS Corp Divests Glow Networks to Altruist Group

Bangalore, 20 April 2020: CSS Corp, a new-age IT services and technology support company announced that it has divested Glow Networks to Altruist Technologies Private Limited, a multinational provider of telecom and business process optimization solutions. The sale was concluded in March 2020. Glow Networks is a network design and deployment services company which was acquired by CSS Corp in 2010.

Speaking on the occasion, Manish Tandon, Chief Executive Officer at CSS Corp said, “Over the last decade, Glow Networks has been integral to CSS Corp’s strategy of providing end-to-end network solutions in complex technology environments. With the upcoming 5G revolution underway, we felt that Glow needed to align with a telecom solutions ecosystem to capitalize on this opportunity. Altruist emerged as a suitable parent with its comprehensive suite of telecom products and services, coupled with its diverse geographical presence. We believe the synergies arising from this development augur very well for Glow’s business goals and for its customers.”

The newly appointed CEO for Glow Networks, Dharamjeet Taunque said, “With noteworthy telecom partnerships in more than fifty countries, Altruist’s acquisition of Glow Networks is a strategic step towards diversifying its portfolio. Altruist is a leading telecom-centered solutions provider to more than hundred operators globally. With this acquisition, we aspire to forge our existing expertise in content services, platforms for value added services, big data and billing, business assurance and enterprise solutions, with network design and 5G deployment capabilities. We have acquired Glow in its entirety; therefore, there is no impact on existing customer relationships or obligations.”

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7000+ technology professionals across 19 global locations is passionate about helping customers differentiate and succeed. For more information, please visit www.csscorp.com

About Altruist

Founded in 2005, Altruist Technologies is a pioneer and one of the leading providers in telecommunication solutions across Asia, Africa, Middle East and Europe. Altruist is one of the largest and among the most successful groups, with 12 companies and more than ten thousand employees in various countries. Altruist also has significant presence in the U.S.A. through its other companies – SECOVA and TMP Direct- which offer benefit administration solutions and BPO services to a number of reputed clients. For more details, kindly visit www.altruistindia.com

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

Altruist – Ingersol Jayakumar: +971 529944428 I Ingersol@altruistindia.com

CSS Corp wins ‘Outsource Partner of the Year 2020’ at Excellence in Customer Service Awards

Recognized for excellence in customer service by the Business Intelligence Group

 

Bengaluru, 29 April 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has won the Outsource Partner of the year 2020 award by the Business Intelligence Group at their Excellence in Customer Service Awards. The company was named as the winner at Philadelphia on April 20, 2020.

CSS Corp was awarded for emerging as the premier outsourcing partner of the year. Over the last few years, CSS Corp has significantly enhanced its capabilities in the customer service and technical support landscape through differentiated business models and customer support transformation from an effort-led to an intelligence-led ecosystem. The company’s prowess in leveraging new age solutions has enabled it to consistently deliver business outcomes for its customers. Its digitally infused operations have enabled the company to stay nimble and adapt itself to the fast-evolving industry landscape. In the current Covid19 crisis, CSS Corp has been one of the first service providers to transition to a 100% productive Work-From-Home model with zero impact to SLAs, by leveraging its RESILIENCE framework.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted to be recognized as the outsource partner of the year 2020 by the Business Intelligence Group. Over the past few years, CSS Corp has positioned itself as a leader in driving outcome focused CX transformation for our clients. We have been investing heavily in strengthening our capabilities as an end-to-end managed CX services provider and have emerged as a strategic partner of choice for global brands with our business transformation-themed services. In the services landscape, we understand that one size doesn’t fit all, hence we strive to engineer customized, but scalable solutions that fit within our clients’ business environments. This award is a testament to our continued pursuit of service excellence driven by our values of customer centricity, deep tech innovation and spirit of partnership with our customers.”

The New Jersey-based Business Intelligence Group (BIG), recognizes companies for their superior, cutting edge performance established through well-crafted customer service programs and tools enabling their customers to grow. They are known for their transparent and ‘crowdsourced’ industry awards platform, and unique scoring model.

About CSS Corp

CSS Corp is a new-age IT services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of over 7,000 technology professionals across 19 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp positioned as a ‘Leader’ across all four market segments in NelsonHall’s NEAT Vendor Evaluation for CX Services in Telecom and Media

Recognized as a leader across CX Improvement, Revenue Generation, Cost Optimization and Overall

 

Bengaluru, 10 August 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has been recognized as a leader across all four market segments in NelsonHall’s NEAT vendor evaluation for CX services in telecom and media sector. The report critically evaluated the performance of 17 global customer experience (CX) service providers, against a structured two-axis dynamic model on their ability to meet future client requirements and deliver immediate benefits.

CSS Corp’s offerings are built on five essential pillars of customer support, i.e. end-user experience, agent experience, systems, CX analytics, and process automation. The company provides best-in-class services, leveraging their home-grown Digital Contact Center 2.0 suite of solutions with integrated modules like augmented reality based CXM, mobile assistant, cognitive chatbot, self-service, knowledge base management, smart routing, sentiment analytics, agent 360 and team lead dashboards and over 100 cognitive and RPA-based processes. These factors make their offerings highly dynamic, adaptable, and customizable; hence fit seamlessly into any customer environment, resulting into desired business outcomes.
NelsonHall’s report recognizes CSS Corp’s technology capability in integrating their platforms to the customer environments by harnessing the power of disruptive technologies that maximize customer experience and accelerate digital transformation.
Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said “There is an increasing need for organizations to provide seamless customer experience and support while mitigating risks and demands. Over the last couple of years, our innovative value propositions in the Hi-Tech CXM arena have enabled clients to embrace the power of technology-led and outcome-focused services and drive CX transformation. We are proud to emerge as the chosen partners for our clients in their journeys to provide simplicity, consistency, and customer-centricity at every touchpoint. NelsonHall’s leadership recognition corroborates our proficiency in delivering powerful combinations of our indigenous digital solutions and managed services to provide customized offerings to our customers.”
Ivan Kotzev, CX Services Lead Analyst at NelsonHall, said “Digital technologies have disrupted the current CX landscape and clients now look for a partner to help utilize them efficiently. CSS Corp is leveraging transformational CX capabilities across the telecom and media segment. The company’s approach towards delivering mature and differentiated commercial models to support digital transformation with a portfolio of outcome-based contracts is the foundation to build next-level CX.”
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on CX improvement, revenue generation and cost optimization.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.For more information, please visit https://www.csscorp.com

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth and insight of its analysis.

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp trains over 1,000 needful youth in partnership with ICT Academy

Aims to train 1,200 more on new age disruptive technologies

 

India, 19 August 2020 : CSS Corp, a new-age IT services and technology support company, in partnership with ICT Academy, has trained over 1,000 youth in the past one year on employability skills. This program was part of an initiative started in March 2019, when the two organizations signed a Memorandum of Understanding (MoU). ICT Academy, a non-profit organization governed by industry leaders and government policy makers, is a CSR implementation partner for various leading companies and has trained and impacted over 5,000 youth across the nation on employability skills over a period of three years.

As a part of this initiative, CSS Corp held an extensive training program to skill the youth of rural, urban and low-income family groups in Tamil Nadu on the latest technology and soft skills that helped them to be employable in leading IT companies across the nation. As a result, out of the total trained candidates, close to 700 students have received offer letters from reputed IT/ITeS companies in the country.

CSS Corp has signed another MOU with ICT Academy towards training a fresh batch of 1,200 students in the states of Tamil Nadu & Karnataka this year. Training will be based on soft skills, tech support skills and emerging technologies (Angular, JavaScript Development Suite, RPA, Selenium 3.0 and SQL database).

Speaking about the initiative, Manish Tandon, Chief Executive Officer, CSS Corp said, “India has a large workforce with skills that need to be honed and upgraded with changing times. With the pandemic looming over us, the globe is witnessing a paradigm shift in the way businesses work. It goes without saying that the need of the hour is for the youth to be trained and skilled across a plethora of disruptive technologies to bend the curve. CSS Corp’s initiative introduces students to skills beyond their regular curriculum and ensures their holistic development across a wide paradigm, enabling them to seek opportunities and truly make their mark in fields of their choice. Each student that has been trained by this program will have the opportunity to showcase their abilities, learn, grow and stay relevant amidst the changes taking place.”

M Sivakumar, Chief Executive Officer, ICT Academy said “Skill development is critical for economic growth and social development. The country presently faces a dual challenge of severe paucity of highly trained, quality labour, as well as non-employability of large sections of the educated workforce that possess little or no job skills. The skill development issue in India is thus pertinent both at the demand and supply level. To meet the supply side challenge, ICT Academy focuses on the skill development of youth as one of its core objectives. CSR is a proper channel to reach the underserved people of the society. The positive economic impact achieved by this initiative is huge and has improved the earning capabilities of not just 5,000 students but 5,000 families with most of them being first-generation employees.”

Talking on the initiative, Dhivya Priya, a final year engineering student said, “I learned a lot about hardware, networking, and wireless technology and their practical applications. All activities planned have an objective like finding a solution to the real-world problems and handling different situations. This has helped me to obtain an offer from a company with a handsome remuneration.”

The training programs were conducted in 20 colleges across Tamil Nadu that provided 100 hours of  intensive activity-based training in soft and technical support skills for over 1000 final year graduating students from engineering, arts and science colleges located in the rural and sub-urban areas of the state. The students were mentored by CSS Corp employees with mock interviews and group discussions.  Moreover, a special focus was on encouraging women participation, in line with CSS Corp’s objective to empower women in the technology sector, which helped secure close to 600 female participants (of the 1000 plus) in the program. The trainees belonged to different low-income groups wherein over 600 students came from families with an income below 1 lakh, while over 200 came from families with an income between 1 – 2 lakhs and close to 200 students were from families with an income between 2 to 2.5 lakhs. The training program, thus bolstered the socio-economic conditions of these students by equipping them with quality training and education in IT.

  

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.

For more information, please visit https://www.csscorp.com

About ICT Academy

ICT Academy is an initiative of the Government of India in collaboration with the state Governments and Industries to train the higher education teachers and students thereby exercises on developing the next generation teachers and industry ready students. The academy is endorsed by NITI Aayog and is aimed to meet the skill requirements of the industry and generate more employment. Through its initiatives, ICT Academy has strengthened India’s four important visions on Skill India, Digital India, Start-up India, and Make in India.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

ICT Academy – Saravanan G: 9500046714 | saravanan@ictacademy.in

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