2021

CSS Corp launches CSS EDISON™, a Cloud-Based Digital Customer Experience Transformation Platform

Bengaluru (Karnataka) [India], August 12 (ANI/BusinessWire India): CSS Corp, a global customer experience and technology consulting services provider, today announced the launch of CSS EDISON, a cloud-based intelligent customer experience (CX) transformation platform for accelerated digitalization of end-to-end CX and technology support ecosystems.

The AI-first platform drives superior customer as well as employee experiences through a unique combination of easy-to-deploy intelligent modules, best-in-class professional services, and outcome-focused commercial models. It has evolved over the last 6 years by infusing learnings from 50+ customers across the B2B and B2C space and bringing best-of-breed industry solutions, AI/ML algorithms with industry-specific context.

Modern customer service and support ecosystems have numerous moving parts, ranging from customer engagement applications and routing systems, to CRMs and workforce optimization solutions. The CSS EDISON platform enables global CX and technology support leaders across B2B and B2C organizations to harmonize this complex ecosystem with a data fabric and deliver on their most critical business objectives.

The end-to-end technology platform consists of 14 powerful modules to unite and transform four core components of support – channel-less customer engagement, micro-data powered intelligence and insights, employee amplification, and smart planning and operations.

It also enables clients to rapidly transition their support center to the cloud with integrated Amazon Connect capability. The platform empowers organizations to gain complete visibility of the customer journey and drive exceptional experiences across the customer lifecycle from customer acquisition to customer care and tech support to retention, and renewals while lowering costs.

CSS EDISON is unique in comparison to the other CX platforms and products in the market, as it is one of the few platforms offered with a convenient consumption-based model, thus minimzing upfront investment and allowing clients to only pay for the features they use. Its unique federated architecture makes it a highly customizable platform that is easy to configure to run in any client environment. With a strong team of experts and professionals to ensure smooth onboarding and adoption, CSS Corp partners with its clients to drive outcomes as the single conduit for both technology and services delivery.

Sunil Mittal, CEO at CSS Corp, said, “Keeping the right balance between human and digital touch for customers is an emerging challenge for organizations to improve customer experience. We have taken a data-centric approach to understand customer personas and cater to these nuances by offering seamless experiences across their customer journeys while optimizing the efficiency of their support processes. I am excited to introduce CSS EDISON, our flagship CX transformation platform built with CSS Corp’s expertise and over two decades of experience in managing complex CX & technology support ecosystems. It is designed for value creation across stakeholders, driving premium experiences for customers and employees, and ensuring business outcomes for organizations.”

CSS EDISON deployments have already received rave reviews from industry analysts, won prestigious awards, and received positive customer feedback for being a comprehensive, outcome-driven solution. Recently, HFS Research ranked CSS Corp 6th globally and first among pureplay support service providers for CSS EDISON’s digital associates capability.

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To know more about CSS EDISON, please click here https://www.csscorp.com/css-edison/

CSS Corp Employee Headcount Crosses 10,000 on Strong Growth Momentum

Headcount grows 2X over the past 2.5 years

Bangalore, India/US: August 23, 2021: CSS Corp, a global customer experience and technology services provider announced crossing the 10,000 employee-mark this month. In the last 2.5 years, CSS Corp has doubled its workforce despite the pandemic-induced disruption in the industry. The headcount addition was spread across India, Costa Rica, Philippines, China, and the US. The company plans to add an additional 2,000 people globally by the end of FY22. This year also marks another significant milestone for the company as it is celebrating its silver jubilee year.

The company, whose controlling stake is held by Capital Square Partners, has been outperforming its peers on revenue growth and profitability over the last 2 years. It also announced investment from Morgan Stanley Private Credit and Onex Falcon last quarter. The investment represents a strong vote of confidence in CSS Corp’s premium service offerings and differentiated value proposition which proactively solve clients’ critical business problems. This transaction will enable CSS Corp to continue its industry leading organic growth and expand its capabilities and geographical footprint through strategic initiatives.

Sunil Mittal, CEO at CSS Corp said, “We are proud to have grown to a family of 10,000 employees. Our commitment towards attracting, retaining, and elevating talent has been key to achieving this milestone. We are confident that our passion for nurturing talent, providing innovative solutions, and creating business value for customers, will continue to drive robust growth.”

CSS Corp has stood out in the industry with its growth trajectory, empathetic workforce engagement, innovation, and resilience during the pandemic. The company was among the few in the industry to proactively implement a 100% WFH model as early as March 2020, placing a priority on employee safety and wellbeing. The company’s CHEER (Communicate, Highlight accomplishments, Energize teams, Engage employees, Recognize achievements) framework has helped drive empathetic employee engagement and positivity. This year the company has introduced several employee-friendly initiatives under the umbrella of their SAFE (Support, Awareness, Facilitation, Emergency) framework. This includes an intra-company COVID-19 app, a Doctor-on-Call (24/7) helpline service, 24X7 multi-channel, multi-lingual telemedicine support and vaccination drives.

“The unwavering spirit of 10,000 CSS Corp family members has helped us navigate these disruptive times and deliver world-class services to our clients, a clear testament to the fact that perseverance coupled with passion can do wonders..” Sunil added.

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

CSS Corp Costa Rica employee headcount crosses 1,000 on strong growth

CSS Corp, a global customer experience and technology services provider, announced crossing the 1,000 employee mark this month at its Costa Rica delivery centers.

The company has grown its workforce by 2.5 times in the last two-and-a-half years in Costa Rica. It plans to add an additional 500 employees in the next one year to cater to the rising demand from global clients for multilingual tech support capabilities, especially in English, Spanish, Portuguese, French, and German.

CSS Corp remains committed to its global expansion strategy to address growing business needs while enhancing its nearshore capabilities. Costa Rica has been a strong growth engine for the company for delivering world-class services to global hi-tech clients. The services span across the sales and post-sales lifecycle for top enterprise and B2C brands. They include omnichannel sales and marketing support, product development and deployment, technical support, customer success, billing, renewals, and advanced infrastructure and application support.

Costa Rica’s rich and diverse talent pool, its robust infrastructure and favorable time zone make it an ideal nearshore outsourcing destination for CSS Corp’s North America and EU-based clients. With three established centers in the Greater Metropolitan Area, CSS Corp is now looking to open its fourth state-of-the-art facility to accommodate its growing headcount in the country.

The company’s delivery centers are located in hi-tech zones, with convenient access from the airport, and are surrounded by a serene environment, making them ideal locations to work and to co-innovate with customers effectively.

Sunil Mittal, CEO at CSS Corp, said, “This is an important milestone in our ongoing mission to leverage the best talent globally. Costa Rica is the third country where we have crossed a headcount of 1,000 after India and the Philippines. We are incredibly proud of what we have achieved here in a short span of time, balancing seamless growth with customer delight. It is really encouraging to see how our employees have adapted to the challenging Covid-19 environment while maintaining the high levels of service that our clients deserve. I expect the rapid growth trajectory to continue in the coming years.”

Jayagopi Andhoor, LATAM Region Head, who has been recently promoted to Senior Vice President said, “We are delighted to have grown so fast to a family of over 1,000 CSS Corpians in Costa Rica. The teams have taken on challenging assignments and excelled at driving business outcomes for global clients through customer-centric solutions. We have comprehensive expansion plans laid out for this region as we expect this momentum to continue.”

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

CSS Corp Strengthens Presence in Latin America with Launch of a New Delivery Center in Colombia

CSS Corp, a global customer experience and technology services provider, today announced the launch of its new global delivery center in Barranquilla, Colombia. The new center will leverage the highly skilled local talent with multilingual capabilities to deliver technical support and IT services to customers. This move is a part of CSS Corp’s global expansion strategy to address growing business needs while enhancing its nearshore capabilities. With this launch, CSS Corp now has 4 delivery centers in Latin America – 3 in Costa Rica and 1 in Colombia.

With a population of 2.3 million, Barranquilla is an emerging outsourced services hub in Colombia with an attractive business environment, ease of access, and the availability of high-quality, diversified talent, and technical skills. It had the lowest unemployment rate and the highest consumer confidence index during the pandemic and is ranked seventh among the top 25 cities in the American continent for investment promotion and strategy.

The new state-of-the-art facility will be equipped to deliver diverse and world-class services. To start with, CSS Corp will enable a 100% WFH model prioritizing employee safety and well-being. The center will employ about 150 professionals for CSS Corp’s first client being serviced from Colombia, Ingenico, a global leader in payment services. The team will provide multilingual support in English, Spanish and Portuguese and will be ramped up to 500 employees over the next two years with addition of new client portfolios.

Sunil Mittal, CEO, CSS Corp, said, “We are delighted with the launch of our Colombia operations. The new center at Barranquilla will strengthen our fast-growing LATAM presence and provide additional access to unique capabilities and skills that the vibrant talent landscape in Colombia brings to the table. It will also provide flexibilities to deliver compelling value and efficiencies at scale for our global clients.”

Eric Duforest, COO at WorldLine TSS, said, “The launch of CSS Corp’s Colombia center is an important milestone in our expanding partnership journey with the company. This center will serve as a hub for the global Spanish language operations of Ingenico, a Worldline Brand. The customer service and helpdesk team of over 150 members will start by supporting the Spanish and Mexican customers of Ingenico in the initial phase, and will expand to other Spanish language countries in the near future.”

“With a world-class telecommunications infrastructure, Barranquilla is the epicenter of human talent and good quality of life in Colombia. We believe this center will be a strategic lever in ramping our capabilities for our growing client base globally,” said Jayagopi Andhoor, Senior Vice President and LATAM Head, CSS Corp.

CSS Corp launched its first center in Latin America with Costa Rica in August 2013, followed by two more centers to cater to the steadily rising demand from global clients. CSS Corp Costa Rica employee headcount has grown 2.5 times in the last two and half years, crossing the milestone of 1,000 recently.

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest-growing and most awarded company in its revenue range.

CSS Corp Wins Gold at the 10th Annual Best in Biz Awards

Recognized as the Most Resilient Company of the Year

Bangalore – 15 January, 2021: CSS Corp, a new-age IT services and technology support company today announced that it has been named as a gold winner in the ‘Most Resilient Company of the Year 2020’ category in the 10th Annual Best in Biz Awards.

Right at the onset of the pandemic, CSS Corp’s proprietary and award-winning resilience framework enabled seamless roll-out of a 100% productive Work-From-Home (WFH) model across its 18 global delivery locations. Being among the early movers in the industry to follow a WFH model from March, the company embraced the new normal with resilience, agility, and determination, thus rendering utmost support and efficient service with zero-disruption to its clients.

The three-phased resilience framework of prepare, stabilize, and thrive created a cohesive and structured blueprint for the organization which enforced guidelines, ensured employees with adequate support and resources, as well as assured clients with timely support, communication, and engagement. CSS Corp was among the few companies in the industry to roll out annual compensation hikes, as scheduled in April 2020.

The company also implemented their five-pronged strategy called the CHEER framework, which stands for- Communication with Employees, Highlighting Accomplishments, Energizing teams, Engagement with Employees, Recognition of achievements for employee well-being. It spreads positivity and recognizes employees for their consistent efforts during these unprecedented times.

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “When the world was facing an unforeseen pandemic, we made sure to create a consistent and vibrant culture across the organization that encourages and comforts our employees and provides seamless and constant communication. We are proud to be recipients of this award as it reflects how CSS Corp ensured zero impact to its clients and employees through tremendous resilience. A lot of credit is due to our 8,000+ employees across the globe who showed immense passion and unstinting commitment during this phase to keep our flag flying high.”

“Corporate resiliency has never been more important than in 2020 and the winning entries in the 10th annual Best in Biz Awards have impressive accomplishments in this area,” said Mark Huffman, Consumer Affairs, having judged six of the last 10 Best in Biz Awards competitions.

2020 marked the 10th annual Best in Biz Awards and – with a continuing global pandemic – was also a year like no other in the program’s 10-year history. Despite the global challenges, the 10th annual program saw a particularly strong field of entries from public and private companies of all sizes and spanning all geographic regions and the judges were impressed with the year’s winners’ agility and adaptability that allowed their businesses to thrive, their willingness to always go the extra mile to help their customers in these unusual times.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 8,000+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About Best in Biz Awards

Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Over the years, judges in the premier awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 90 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, please visit: http://www.bestinbizawards.com

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp wins 2021 BIG Innovation Award

Recognized by Business Intelligence Group for its indigenous intelligent automation platform, Contelli

Bangalore – 29 January, 2021: CSS Corp, a new-age IT services and technology support company, today announced that it has been named a winner in the 2021 BIG Innovation Awards in the best products category by the Business Intelligence Group (BIG) for their homegrown platform, Contelli.

CSS Corp’s Contelli enables enterprises to unlock the full potential of their IT infrastructure with a business-first transformation approach, powered by cutting-edge cognitive technology. It is a one-of-its-kind advanced AIOps platform that harmonizes, automates, and modernizes every aspect of infrastructure operation. It drives self-provisioning and self-healing infrastructure, on-demand capacity management, algorithmic operations, proactive security threat prevention, predictive analytics through advanced pattern matching, and cost analysis and optimization. Contelli is incredibly flexible to modern enterprises’ needs as it can work in multi-cloud, on-premise, hybrid, and multi-technology ecosystems. The platform is highly modular to be tailored to suit any client environment. The solution has proven to be a key driver for operational excellence, process efficiency, and resource optimization for CSS Corp’s customers.

“Being recognised by the Business Intelligence Group reinforces our deep expertise in effectively manging enterprise and IT operations ecosystems. Our solutions are built with a focus to drive business outcomes for our customers and transform their challenges into opportunities. This recognition is a testimony to our constant effort in delivering winning results for our clients. Our focus on improving customer engagement has helped us innovate and adapt to changing industry trends and seamlessly meet customer needs through our technology-driven solutions”, said Manish Tandon, Chief Executive Officer, CSS Corp.

Not only innovation allows organisations to stay relevant in the market, but also helps humanity to progress by making our lives more productive, healthy and comfortable. We are thrilled to be honouring CSS Corp, as they are one of the organizations leading this charge and helping humanity progress”, said Maria Jimenez, chief operating officer of the Business Intelligence Group.

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 8,000+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. https://www.csscorp.com

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers. https://www.bintelligence.com/what-we-do/

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp Ranks 6th Globally in HFS Research for Top Digital Associates Services Companies

Recognized for its digital delivery capabilities and technology solutions that drive business outcomes

Bangalore – 18 February, 2021: CSS Corp, a new-age IT services and technology support company today announced that it has secured the 6th rank globally in HFS Research’s Digital Associates Services Global Top 10 study and 5th rank in voice of the customer category. This report assessed top service providers in the industry for how well they are helping their clients embrace and realize results from deploying technology-driven digital associates solutions in a wide array of business and IT functions.

CSS Corp’s cognitive solutions have evolved from process enabling bots into next generation of digital co-workers. These digital co-workers or digital associates infuse intelligence across the operational ecosystem, driving intelligent automation while empowering and augmenting human workers’ capabilities across enterprise functions like customer service, technical support, IT, HR and more. This drives better strategic business outcomes and improves the overall stakeholder experience. HFS Research recognized CSS Corp for showcasing differentiated use cases driven by proprietary solutions such as its customer experience transformation platform for contact center operations and its advanced AIOps platform, Contelli for IT, and infrastructure operations.

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “The on-going global crisis exposed the fragility of a siloed approach to digital transformation attempted through standalone AI and automation initiatives. Businesses worldwide have realized the need to break the organizational siloes and integrate technology across enterprise functions to supplement people and processes with shared intelligence and insights. CSS Corp’s cognitive solutions are more than showcases of cutting-edge innovation as they solve real business problems and drive tangible outcomes across our clients’ enterprises. We are incredibly proud to be the only mid-sized service provider in HFS Digital Associates Services Top 10 list. It motivates us to keep pushing the bar with world-class services and pioneering digital solutions.”

 “CSS Corp has significantly and steadily improved its capabilities for greater conversational sophistication and to drive business outcomes for clients across a wider range of services capabilities. The firm showcased some differentiated use cases featuring emerging technology, particularly for its capabilities with incorporating augmented and virtual reality.  This combined with strong ratings from reference clients landed CSS Corp at #5 rank for Voice of the Customer and #6 overall in our ranking.” said Melissa O’Brien, Research VP at HFS Research.

HFS Top 10 Digital Associates Services report, rates 17 reputed service providers on how well each of them performed across a defined series of execution, innovation, and voice of the customer criteria, showcasing the overall leaders and top 10 performers by sub-category.

 

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 8,000+ technology and business services professionals across 18 global locations is passionate about helping customers differentiate and succeed.

https://www.csscorp.com

 

About HFS Research

HFS’ mission is to provide visionary insight into major innovations impacting business operations, including automation, artificial intelligence, blockchain, digital business models, and smart analytics. They focus on the future of operations across key industries. They influence the strategies of enterprise customers to develop operational backbones to stay competitive and partner with capable services providers, technology suppliers, and third-party advisors.

https://www.hfsresearch.com/

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

TSIA and CSS Corp Co- Author a Report on Outsourcing Trends in 2021

The report highlights two major trends- increase in outsourcing contracts and service providers creating sophisticated digital capabilities to service customers

Bangalore – 25 February, 2021: CSS Corp, a new-age IT services and technology support company in association with The Technology Services Industry Association (TSIA), has released a co-authored report named ‘2021 Trends in Outsourcing’. The report uncovers two major 2021 trends in outsourcing- increase in outsourcing contracts and service providers creating sophisticated digital capabilities’ businesses to meet the needs of enterprise customers.

The first key trend predicts an increase in outsourcing contracts this year, as many companies were grappling with their business continuity plan due to several reasons like lack of infrastructure and inability to transition to 100% work-at-home model. The second key trend focuses on how service providers have begun creating separate business units to make digital capabilities easily available to meet the requirements of large enterprise customers. Leading service providers have made great advances in sophisticated digital capabilities, including artificial intelligence and robotic process automation. This has led them to identify opportunities to effectively scale operations and accelerate development of digital expertise in support functions across enterprise customers.

The report highlights the trends and patterns that are going to be mainstream in support outsourcing in 2021 and how enterprises can leverage the right digital support partner. It showcases how the outsourcing value proposition has evolved in areas such as near-shore outsourcing, outsourcing of non-traditional functions like sales that form a significant portion of costs in XaaS companies and the rise of outcome-based commercial models. It also talks about how outsourcing can enable organizations to expand into new geographies. The pandemic has ushered in an era of work-from-anywhere which has further dwindled location dependencies and provided a fillip to remote operations.

John Ragsdale, Distinguished Vice President, Technology Research, TSIA, said, “Technology companies are increasingly forming strategic relationships with outsourcers to not only help scale support operations cost-effectively and guarantee a high-quality customer experience, but also to accelerate digital transformation. 2021 will see this trend amplify further and service providers like CSS Corp are well placed to emerge as strong outsourcing partners for technology organizations.”

“The Covid-19 crisis has emphasized the need to adopt digital technologies to build agility and resilience in the organization’s operations. Technology service providers like CSS Corp, have deep industry expertise in enabling business transformation for its customers and driving impact by blending human ingenuity with cutting-edge intelligent technology tools. As organizations look to strategize in a post-Covid business environment, it will be critical for them to strengthen their core capabilities while partnering with apt service providers to help them in their digital journeys, driving innovation and creating better experiences for customers.said Sunil Mittal, Executive Vice President, CSS Corp.

Prioritizing technology innovation in response to a rapidly changing world has never been more important. The ‘2021 Trends in Outsourcing’ report is a useful tool for companies wanting to rapidly accelerate their digital automation journey with insights on effectively partnering with technology service providers to leverage their full potential.

To read the complete report, click here:

 

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 8,000+ technology and business services professionals across 18 global locations is passionate about helping customers differentiate and succeed.

https://www.csscorp.com

 

About TSIA

The Technology Services Industry Association (TSIA) is the world’s leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 40,000 executives from 96 countries and represents 80% of the Fortune 100 technology companies.

https://www.tsia.com/

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp Honored as Gold Stevie® Award Winner for Company of the Year in 2021 American Business Awards®

Recognized for its global growth, empathetic workforce engagement, innovation, and resilience during the pandemic.

 

Bangalore – May 11, 2021

CSS Corp, a global customer experience and technology services provider, announced that it has won the Gold Stevie® Award in the “Company of the Year-Computer Services” category at the 19th Annual American Business Awards®. CSS Corp bagged this recognition for its strong growth, empathetic employee engagement, innovation, and resilience amidst the pandemic over the past 18 months. More than 250 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

CSS Corp prioritized employees’ safety and wellbeing by transitioning to a 100 percent productive work-from-home model early in the pandemic in March 2020 across its 18 global locations.  The company’s CHEER framework, developed as a response to the pandemic, has been instrumental in driving high employee morale and positivity. Additionally, CSS Corp helped clients navigate through the crisis and emerge resilient by accelerating digital initiatives, building operational resilience, and find new revenue streams through strategic co-innovation. All this together contributed towards the company’s impressive growth in challenging times.

“Over the past year, organizations have had to reinvent their business models to sustain and grow. Amidst the uncertainty, CSS Corp has led with empathy and achieved consistent growth and progress for the employees and the organization at large. We are pleased to win this reputed award. It has been possible because of the passion and tireless efforts of the entire CSS Corp family and their indefatigable spirit to conquer and excel against all odds,” said Sunil Mittal, COO, CSS Corp.

“The American economy continues to show its resilience, and as we’re poised on the beginning of what should be a phenomenal period of growth, we celebrate the remarkable achievements of a wide range of organizations and people over the past 18 months. We look forward to celebrating this year’s winners during our virtual ceremony on June 30,” said Stevie Awards President Maggie Gallagher.

The American Business Awards are the premier business awards program in the U.S. All organizations operating in the U.S. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. A record 3,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.

 

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 9,000 customer-centric thinkers, collaborators, and co-creators across 18 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest-growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

 

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. The Stevies also produces the annual Women|Future Conference.  Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com

Nasdaq Update – Morgan Stanley Private Credit and Onex Falcon Complete Investment in CSS Corp

NEW YORK–(BUSINESS WIRE)– Morgan Stanley Private Credit and Onex Falcon recently announced the completion of their investment in CSS Corp, a global customer experience and technology services provider. The investment includes both mezzanine financing and equity participation. Additionally, Morgan Stanley Private Credit and Onex Falcon will be involved with the company’s board of directors.

The investment represents a strong vote of confidence in CSS Corp’s premium service offerings and differentiated value proposition which proactively solve clients’ critical business problems. This transaction will enable CSS Corp to continue its industry leading organic growth and expand its capabilities and geographical footprint through strategic alternatives.

Bill Gassman, Executive Director of Morgan Stanley Private Credit, said, “We are pleased to partner with Capital Square PartnersOnex Falcon and the executive management team of CSS Corp in this exciting investment. The company is redefining traditional services through an intersection of industry-leading proprietary solutions, resilient operations and innovative business engagement models. With its recent announcement of Sunil Mittal as the new CEO, CSS Corp is well positioned to continue its strong momentum into the future.”

Sven Grasshoff, Managing Director at Onex Falcon, said, “CSS Corp has carved out a niche for itself in the new age technology outsourcing and support space facilitating the company’s substantial growth over the last few years. We have full confidence in CSS CorpCapital Square Partners, and newly designated CEO, Sunil Mittal, and look forward to contributing to their next chapter of growth.”

Sanjay Chakrabarty, Managing Partner of Capital Square Partners, said, “We welcome the investment of Onex Falcon and Morgan Stanley Private Credit in CSS Corp, alongside our investment in the company. This latest investment solidifies the company’s position as an industry leader and will help fast track its growth.”

Sunil Mittal, CEO of CSS Corp, said, “We have outperformed on all fronts, from growth and client satisfaction to employee engagement and operations, and emerged as a strong player disrupting the industry. We could not be more excited to be working with Onex Falcon and Morgan Stanley Private Credit. Their support will help us expand our current capabilities and geographic footprint while providing innovative solutions and customer-centric services under the CSS Corp umbrella in the coming years.”

CSS Corp has grown revenues consistently through its most recent fiscal year ending March 31, 2021Capital Square Partners, a Singapore-based Private Equity Fund Manager, acquired a controlling stake in CSS Corp on February 25, 2021.

About Morgan Stanley Private Credit

Morgan Stanley Private Credit, part of Morgan Stanley Investment Management, is a private credit platform focused on direct lending and opportunistic private credit investment in North America and Western Europe. The Morgan Stanley Private Credit team invests across the capital structure, including senior secured term loans, unitranche loans, junior debt, structured equity and common equity co-investments. For further information, please visit the website at https://www.morganstanley.com/im/privatecredit.

About Onex Falcon

Onex Falcon is a private credit asset manager that employs an opportunistic approach to originating and executing solution-oriented private credit investments. Onex Falcon was formed in December 2020 through the combination of Falcon Investment Advisors and Onex Credit, combining Falcon’s significant experience in specialized private credit investing with the scale, global distribution and diverse investment and origination capabilities of Onex Credit and the broader Onex franchise. Since 2000, the firm has closed over 100 investments and has a reputation for being flexible, creative and responsive. Onex Falcon has approximately $4.0 billion in AUM as of March 31, 2021. For further information about Onex Falcon, please visit http://www.onexfalcon.com.

About Capital Square Partners

Capital Square Partners (“CSP”) is a private equity fund manager based in Singapore and regulated by the Monetary Authority of Singapore (MAS). CSP advises funds investing across growth capital and buyouts supporting high performance management teams to build leading digital businesses. With deep sector expertise across technology, media and telecommunications, business services, healthcare, and consumer sectors, CSP has supported management teams to scale businesses across multiple geographies and create transformational value. Additional information on CSP can be found at http://www.capitalsquarepartners.com/.

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 9,000 customer-centric thinkers, collaborators, and co-creators across 18 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com.

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View source version on businesswire.comhttps://www.businesswire.com/news/home/20210708005506/en/

Morgan Stanley Media Contact: Lauren Bellmare Lauren.Bellmare@MorganStanley.com

Source: Morgan Stanley Private Credit

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