2021

CSS Corp launches CSS EDISON™, a Cloud-Based Digital Customer Experience Transformation Platform

Bengaluru (Karnataka) [India], August 12 (ANI/BusinessWire India): CSS Corp, a global customer experience and technology consulting services provider, today announced the launch of CSS EDISON, a cloud-based intelligent customer experience (CX) transformation platform for accelerated digitalization of end-to-end CX and technology support ecosystems.

The AI-first platform drives superior customer as well as employee experiences through a unique combination of easy-to-deploy intelligent modules, best-in-class professional services, and outcome-focused commercial models. It has evolved over the last 6 years by infusing learnings from 50+ customers across the B2B and B2C space and bringing best-of-breed industry solutions, AI/ML algorithms with industry-specific context.

Modern customer service and support ecosystems have numerous moving parts, ranging from customer engagement applications and routing systems, to CRMs and workforce optimization solutions. The CSS EDISON platform enables global CX and technology support leaders across B2B and B2C organizations to harmonize this complex ecosystem with a data fabric and deliver on their most critical business objectives.

The end-to-end technology platform consists of 14 powerful modules to unite and transform four core components of support – channel-less customer engagement, micro-data powered intelligence and insights, employee amplification, and smart planning and operations.

It also enables clients to rapidly transition their support center to the cloud with integrated Amazon Connect capability. The platform empowers organizations to gain complete visibility of the customer journey and drive exceptional experiences across the customer lifecycle from customer acquisition to customer care and tech support to retention, and renewals while lowering costs.

CSS EDISON is unique in comparison to the other CX platforms and products in the market, as it is one of the few platforms offered with a convenient consumption-based model, thus minimzing upfront investment and allowing clients to only pay for the features they use. Its unique federated architecture makes it a highly customizable platform that is easy to configure to run in any client environment. With a strong team of experts and professionals to ensure smooth onboarding and adoption, CSS Corp partners with its clients to drive outcomes as the single conduit for both technology and services delivery.

Sunil Mittal, CEO at CSS Corp, said, “Keeping the right balance between human and digital touch for customers is an emerging challenge for organizations to improve customer experience. We have taken a data-centric approach to understand customer personas and cater to these nuances by offering seamless experiences across their customer journeys while optimizing the efficiency of their support processes. I am excited to introduce CSS EDISON, our flagship CX transformation platform built with CSS Corp’s expertise and over two decades of experience in managing complex CX & technology support ecosystems. It is designed for value creation across stakeholders, driving premium experiences for customers and employees, and ensuring business outcomes for organizations.”

CSS EDISON deployments have already received rave reviews from industry analysts, won prestigious awards, and received positive customer feedback for being a comprehensive, outcome-driven solution. Recently, HFS Research ranked CSS Corp 6th globally and first among pureplay support service providers for CSS EDISON’s digital associates capability.

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To know more about CSS EDISON, please click here https://www.csscorp.com/css-edison/

CSS Corp Employee Headcount Crosses 10,000 on Strong Growth Momentum

Headcount grows 2X over the past 2.5 years

Bangalore, India/US: August 23, 2021: CSS Corp, a global customer experience and technology services provider announced crossing the 10,000 employee-mark this month. In the last 2.5 years, CSS Corp has doubled its workforce despite the pandemic-induced disruption in the industry. The headcount addition was spread across India, Costa Rica, Philippines, China, and the US. The company plans to add an additional 2,000 people globally by the end of FY22. This year also marks another significant milestone for the company as it is celebrating its silver jubilee year.

The company, whose controlling stake is held by Capital Square Partners, has been outperforming its peers on revenue growth and profitability over the last 2 years. It also announced investment from Morgan Stanley Private Credit and Onex Falcon last quarter. The investment represents a strong vote of confidence in CSS Corp’s premium service offerings and differentiated value proposition which proactively solve clients’ critical business problems. This transaction will enable CSS Corp to continue its industry leading organic growth and expand its capabilities and geographical footprint through strategic initiatives.

Sunil Mittal, CEO at CSS Corp said, “We are proud to have grown to a family of 10,000 employees. Our commitment towards attracting, retaining, and elevating talent has been key to achieving this milestone. We are confident that our passion for nurturing talent, providing innovative solutions, and creating business value for customers, will continue to drive robust growth.”

CSS Corp has stood out in the industry with its growth trajectory, empathetic workforce engagement, innovation, and resilience during the pandemic. The company was among the few in the industry to proactively implement a 100% WFH model as early as March 2020, placing a priority on employee safety and wellbeing. The company’s CHEER (Communicate, Highlight accomplishments, Energize teams, Engage employees, Recognize achievements) framework has helped drive empathetic employee engagement and positivity. This year the company has introduced several employee-friendly initiatives under the umbrella of their SAFE (Support, Awareness, Facilitation, Emergency) framework. This includes an intra-company COVID-19 app, a Doctor-on-Call (24/7) helpline service, 24X7 multi-channel, multi-lingual telemedicine support and vaccination drives.

“The unwavering spirit of 10,000 CSS Corp family members has helped us navigate these disruptive times and deliver world-class services to our clients, a clear testament to the fact that perseverance coupled with passion can do wonders..” Sunil added.

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

CSS Corp Costa Rica employee headcount crosses 1,000 on strong growth

CSS Corp, a global customer experience and technology services provider, announced crossing the 1,000 employee mark this month at its Costa Rica delivery centers.

The company has grown its workforce by 2.5 times in the last two-and-a-half years in Costa Rica. It plans to add an additional 500 employees in the next one year to cater to the rising demand from global clients for multilingual tech support capabilities, especially in English, Spanish, Portuguese, French, and German.

CSS Corp remains committed to its global expansion strategy to address growing business needs while enhancing its nearshore capabilities. Costa Rica has been a strong growth engine for the company for delivering world-class services to global hi-tech clients. The services span across the sales and post-sales lifecycle for top enterprise and B2C brands. They include omnichannel sales and marketing support, product development and deployment, technical support, customer success, billing, renewals, and advanced infrastructure and application support.

Costa Rica’s rich and diverse talent pool, its robust infrastructure and favorable time zone make it an ideal nearshore outsourcing destination for CSS Corp’s North America and EU-based clients. With three established centers in the Greater Metropolitan Area, CSS Corp is now looking to open its fourth state-of-the-art facility to accommodate its growing headcount in the country.

The company’s delivery centers are located in hi-tech zones, with convenient access from the airport, and are surrounded by a serene environment, making them ideal locations to work and to co-innovate with customers effectively.

Sunil Mittal, CEO at CSS Corp, said, “This is an important milestone in our ongoing mission to leverage the best talent globally. Costa Rica is the third country where we have crossed a headcount of 1,000 after India and the Philippines. We are incredibly proud of what we have achieved here in a short span of time, balancing seamless growth with customer delight. It is really encouraging to see how our employees have adapted to the challenging Covid-19 environment while maintaining the high levels of service that our clients deserve. I expect the rapid growth trajectory to continue in the coming years.”

Jayagopi Andhoor, LATAM Region Head, who has been recently promoted to Senior Vice President said, “We are delighted to have grown so fast to a family of over 1,000 CSS Corpians in Costa Rica. The teams have taken on challenging assignments and excelled at driving business outcomes for global clients through customer-centric solutions. We have comprehensive expansion plans laid out for this region as we expect this momentum to continue.”

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

CSS Corp Strengthens Presence in Latin America with Launch of a New Delivery Center in Colombia

CSS Corp, a global customer experience and technology services provider, today announced the launch of its new global delivery center in Barranquilla, Colombia. The new center will leverage the highly skilled local talent with multilingual capabilities to deliver technical support and IT services to customers. This move is a part of CSS Corp’s global expansion strategy to address growing business needs while enhancing its nearshore capabilities. With this launch, CSS Corp now has 4 delivery centers in Latin America – 3 in Costa Rica and 1 in Colombia.

With a population of 2.3 million, Barranquilla is an emerging outsourced services hub in Colombia with an attractive business environment, ease of access, and the availability of high-quality, diversified talent, and technical skills. It had the lowest unemployment rate and the highest consumer confidence index during the pandemic and is ranked seventh among the top 25 cities in the American continent for investment promotion and strategy.

The new state-of-the-art facility will be equipped to deliver diverse and world-class services. To start with, CSS Corp will enable a 100% WFH model prioritizing employee safety and well-being. The center will employ about 150 professionals for CSS Corp’s first client being serviced from Colombia, Ingenico, a global leader in payment services. The team will provide multilingual support in English, Spanish and Portuguese and will be ramped up to 500 employees over the next two years with addition of new client portfolios.

Sunil Mittal, CEO, CSS Corp, said, “We are delighted with the launch of our Colombia operations. The new center at Barranquilla will strengthen our fast-growing LATAM presence and provide additional access to unique capabilities and skills that the vibrant talent landscape in Colombia brings to the table. It will also provide flexibilities to deliver compelling value and efficiencies at scale for our global clients.”

Eric Duforest, COO at WorldLine TSS, said, “The launch of CSS Corp’s Colombia center is an important milestone in our expanding partnership journey with the company. This center will serve as a hub for the global Spanish language operations of Ingenico, a Worldline Brand. The customer service and helpdesk team of over 150 members will start by supporting the Spanish and Mexican customers of Ingenico in the initial phase, and will expand to other Spanish language countries in the near future.”

“With a world-class telecommunications infrastructure, Barranquilla is the epicenter of human talent and good quality of life in Colombia. We believe this center will be a strategic lever in ramping our capabilities for our growing client base globally,” said Jayagopi Andhoor, Senior Vice President and LATAM Head, CSS Corp.

CSS Corp launched its first center in Latin America with Costa Rica in August 2013, followed by two more centers to cater to the steadily rising demand from global clients. CSS Corp Costa Rica employee headcount has grown 2.5 times in the last two and half years, crossing the milestone of 1,000 recently.

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest-growing and most awarded company in its revenue range.

CSS Corp to Appoint Sunil Mittal as its CEO

BANGALORE, India & SINGAPORE – May 26, 2021

CSS Corp, a global customer experience and technology consulting services provider, today announced that its board has unanimously chosen Sunil Mittal as the organization’s next Chief Executive Officer. Sunil Mittal, currently the Chief Operating Officer at CSS Corp will take up the new role effective July 1st succeeding Manish Tandon who is stepping down after engineering a successful turnaround and generating tremendous value for investors. In addition, Sunil will also join the company’s Board of Directors upon assuming his new role.

“After a well thought out and executed succession plan, we are pleased to have found the best individual to assume leadership of this world-class technology and customer experience services organization,” said Sanjay Chakrabarty, Chairman of CSS Corp’s Board of Directors and Managing Partner of Capital Square Partners, a Singapore based private equity fund manager and majority shareholder of the company. “In his current role as the COO and in his prior role as the company’s Chief Revenue Officer, Sunil has architected unprecedented revenue momentum and pipeline for the company. We are confident that he will be able to build upon this foundation and take the organization to the next level. Sunil’s strong business acumen and industry knowledge deeply connects with CSS Corp’s clientele and operations, and his leadership qualities make him best suited to lead CSS Corp successfully into the future.”

“We are extremely thankful to Manish Tandon, CEO for his contributions to CSS Corp. Under his dynamic leadership, CSS Corp made a successful turnaround over the past four and a half years and grew at 25% in the latest financial year ending 31-Mar-2021. Manish used innovation and technology as the underpinning of the turnaround strategy and created CSS Labs which is recognized as an innovator in this space. He also built a world-class management team and established strong data-driven processes leading to industry-leading profitability and scalability of the business.

“I’m honored and grateful to the board for the opportunity to lead this exceptional organization of passionate, customer-centric and talented professionals,” said Sunil Mittal. “We are redefining traditional services through our unique intersection of industry-leading proprietary solutions,
resilient operations, and innovative business engagement models. We are well-positioned to continue our growth momentum with our compelling value propositions. I’m excited about this opportunity and look forward to collaborate closely with our clients and employees.”

Mittal has had an illustrious career of over 22 years in the technology services industry. He spent 18 years at Infosys across multiple geographies, managing large client accounts, incubating new business capabilities, and building C-level relationships. He joined CSS Corp over four and a half years back and managed global sales, marketing, presales, and account management. Recently, he took over as Chief Operating Officer where he assumed the responsibility of global client delivery and IT, in addition to his existing portfolio. He serves on several association boards, including the Partner Advisory Board of the Technology Services Industry Association, and is a member of the Forbes Business Council. He currently resides in Dallas, Texas.

Manish Tandon expressed his confidence in the board’s choice. “Sunil is a remarkable leader who has been one of the chief architects of our success over the years at CSS Corp. I’m very happy with how the organization has turned around and is well positioned for growth under his leadership. I carry with me, the goodwill and best wishes of almost 9,000 employees and the board. It has been a very rewarding journey for me and all stakeholders with CSS Corp over the last 5 years, and I wish Sunil the very best. ”

 

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CSS Corp Signs Strategic Partnership with Cloud Technology Startup, Cloudwiry

CSS Corp,  a global customer experience and technology services provider, and Cloudwiry, a global cloud technology company, today announced a strategic partnership to develop joint go-to-market programs and solutions to provide cloud governance, cost-optimization and application modernization services.

Cloudwiry, a trusted cloud FinOps and cost-optimization company, helps enterprises make sound architectural decisions for digital transformation by providing deep business insights that enable better usage of the cloud and optimization of overall cloud costs. CSS Corp leverages 25 years of expertise in IT consulting and managed services with deep experience working with product and platform businesses that are extensive users of cloud capacity, hence need highly matured AI/ML-based cloud cost-optimization tools.

With this partnership, customers will have access to a comprehensive set of tools and methodologies to identify, optimize, and control their cloud costs by approximately 30%, while modernizing the application and infrastructure landscape. This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers who are extensive users of cloud technologies.

Inadequate cloud cost governance and architectural inconsistency are widespread challenges in the industry, and we plan to solve this by bringing more AI/ML-based cloud governance by teaming strategically with Cloudwiry. We plan to focus on cloud value maximization as the broader business-centric objective and not confine to pure-play cost optimization,” said Ajay Tyagi, Executive Vice President, CSS Corp.

Aditya Datta, CEO, Cloudwiry, said, “This partnership will help enterprises find the right balance between agility and control, while improving unit economics and cost efficiencies using Cloudwiry’s Automated Cloud Financial Management. Most of the enterprises using our offerings are already experiencing a 6X Direct ROI in bill reduction and additional savings by avoiding a team of 7-15 FTEs that would be needed for manual cloud financial management.”

CSS Corp will work closely with Cloudwiry to develop distinct value propositions for customers to accelerate cost optimization while maximizing business value for customers proactively.

 

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedIn, Facebook and Twitter.

 

About Cloudwiry

Cloudwiry was founded in 2016 with the intention of doing things the smarter way – to automate the boring and letting innovation be rightfully at the center. The company’s mission is to save customers cost in the cloud by providing automation that saves around 30% of cloud cost. To learn more about the company and its products and services, visit online at www.cloudwiry.com or find them via the AWS Marketplace here.

CSS Corp launches new delivery center in Romania to further strengthen European presence

Delivery center to ramp up to 400 employees over 2 years

Bangalore, India: October 26, 2021: CSS Corp, a global customer experience and technology services provider, today announced the launch of its new global delivery center in Cluj-Napoca, Romania. The new center, CSS Corp’s second in Europe after Poland, will leverage the highly skilled local talent with multilingual capabilities to deliver technical support and IT services to customers. This move is a part of CSS Corp’s global expansion strategy to address growing business needs while enhancing its European delivery capabilities. With this launch, CSS Corp now has 20 delivery centers across the globe with over 10,000 employees.

Cluj is the third-most populous city in Romania and an emerging technology and outsourced services hub. It has an attractive business environment, ease of access, and the availability of high-quality, diversified talent and technical skills. In 2015, Cluj was the #1 hub for IT export in Romania. It has been named by KPMG on the international list of “locations to watch” for the next outsourcing boom and designated the most attractive growth pole in Romania. Additionally, Cluj is a long-established university town with the country’s largest university, providing a ready source of talented graduates looking for employment opportunities with top companies. With an increasingly diverse cultural life and home for young talent, Cluj was selected as the European Youth Capital in 2015.

CSS Corp’s new center will be equipped to deliver diverse, multi-skilled talent across variety of digital, engineering, IT and tech support skills. The center will employ about 50 professionals to start with who will offer multilingual tech support in English, French, German and Italian. This number will be ramped up to 400+ employees over the next two years with the addition of new client portfolios.

“We are delighted at strengthening our European delivery capabilities with the launch of our Romania operations at Cluj-Napoca, ‘the heart of Transylvania.’ The dynamic industry that we operate in requires skills, innovation, adaptability, and creativity, characteristics that define the Romanian people. Cluj will help us scale our European language operations, supplementing our Poland center. It will also provide access to unique capabilities, talent pool and technical skills for our global clients,” said Sunil Mittal, CEO, CSS Corp.

“We’ve steadily grown our European delivery portfolio with our center in Poland and seen great success. The new center in Romania will act as a catalyst for ramping up our capabilities for our growing European and global client base,” said Arvind Appavu, Senior Vice President and Global Head of Support, CSS Corp.

CSS Corp has existing delivery centers in the USA, Costa Rica, Colombia, Philippines, India, Mauritius, and China. This year also marks 25 years of operations for the company, and it recently crossed the milestone of 10,000 employees.

 

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedIn, Facebook and Twitter.

 

CSS Corp wins Best Outsourcing Provider of the year 2021 at ICMI Global Contact Center Awards

Bangalore, India: November 03, 2021: CSS Corp, a global customer experience and technology services provider, today announced that it has won the ‘Best Outsourcing Provider 2021’ by the International Customer Management Institute (ICMI). The company was named as the winner at the ICMI Global Contact Center & Digital Experience Expo event. This year, the virtual event witnessed over 2,000 contact centre leaders and innovators from across the globe.

Over the last few years, CSS Corp has significantly enhanced its capabilities in the customer experience and technical support arena by transforming customer support from an effort-led into an intelligence-led ecosystem. The company’s prowess in leveraging new-age solutions and AI-led platforms, coupled with differentiated business models, has enabled it to consistently deliver business outcomes for its customers. Its digitally-infused operations have allowed the company to stay nimble and adapt itself to the fast-evolving industry landscape.

Speaking on the occasion, Sunil Mittal, CEO at CSS Corp, said, We are delighted to be recognized as the best outsourcing provider of the year 2021 by ICMI. Over the past few years, CSS Corp has positioned itself as a leader in driving outcome-led CX transformation for our clients. Our extensive domain expertise, global delivery capabilities, strategic investments in future-ready tech platforms, and resource training, make us a preferred and trusted outsourcing partner for our customers.”

“In the services landscape, we understand that one size doesn’t fit all, hence we strive to engineer customized, and scalable solutions that fit within our clients’ business environments. This award is a testament to our continued pursuit of service excellence driven by our values of customer centricity, deep tech capability, and spirit of co-innovation with our customers,” Sunil added.

“Each year, the best of the contact center industry showcase their innovation at the ICMI awards, and this year’s award winners should be doubly commended for excelling during a turbulent time,” said Craig Idlebrook, Program Manager, ICMI Global Contact Center Awards.

The Global Contact Center Awards honor and recognize companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments within the contact center industry.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

For information on the 2021 Global Contact Center Awards program, click here

 

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedIn, Facebook and Twitter.

 

CSS Corp Recognized as a Global Leader in ISG Provider Lens ™ Contact Center – Customer Experience Services Report 2021 for its AI and Analytics Capabilities

This is the second consecutive year ISG has recognized the firm as a leader in AI and Analytics quadrant

Bangalore, India — November 11, 2021: CSS Corp, a global customer experience and technology services provider, today announced that it has been recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2021 report by Information Services Group (ISG), a leading global technology research and advisory firm.

The ISG report underlines CSS Corp’s digital capabilities towards meeting the ever-evolving needs of enterprises for well-orchestrated intelligent automation capabilities and to deliver higher productivity, cost optimization, improved data accuracy, and superlative customer experience. CSS Corp’s ability to continuously invest, improve and innovate has helped it to secure a leadership position in the AI & Analytics and Social Media CX quadrants of the report. It is also positioned as Product Challenger in Digital Operations and Work-From-Home CX Services quadrants of the report.

The company has received this recognition for its proprietary AI and analytics-based solutions and its automation-led operations, which have stood out in the customer experience service providers landscape. With its technology-led approach to customer experience complemented by a strong global team of professionals and innovative business models, CSS Corp has emerged as a compelling alternative to the traditional contact center service providers. The company’s flagship CX transformation platform, CSS EDISON™ is an end-to-end modular cloud-based intelligent platform that drives superior customer and employee experiences through a unique combination of easy-to-deploy intelligent modules, best-in-class professional services, and outcome-focused commercial models. The platform has already received rave reviews from industry analysts and received positive customer feedback for being an outcome-driven solution.

Sunil Mittal, CEO at CSS Corp, said, “We are proud to be recognized as a leader by ISG yet again. The customer engagement layer at organizations has gained unprecedented strategic importance in today’s times. Our solutions enable our customers to unlock the value of digitalization, transform customer engagement and deliver unrivalled customer experiences that drive business outcomes. This recognition is a testimony to our capabilities to provide best-in-class CX and support, enabled by innovative technology solutions, resilient operations and disruptive business models to maximize the value we deliver to our clients.”

Namratha Dharshan, ISG Lead Analyst, said, “It’s great to see CSS Corp getting recognized the second time in a row. CSS Corp has excelled and managed to carve a niche for itself in a crowded CX market by bringing AI and analytics capabilities to its clients. They have also been successful in deploying and delivering tangible results to their clients across geos. Their continuous investment and innovation, coupled with a highly differentiated pricing model, is a strong factor of consideration for enterprises to engage with CSS Corp and explore the art of the possible.”

About ISG (Information Services Group)

ISG is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedIn, Facebook and Twitter.

 

CSS Corp Signs Strategic Partnership with Resolve Systems to Help Organizations Accelerate Intelligent IT Automation and Digital Journeys

CSS Corp Signs Strategic Partnership with Resolve Systems to Help Organizations Accelerate Intelligent IT Automation and Digital Journeys

San Jose, CA & Campbell, Calif – November 16, 2021: CSS Corp, a global customer experience and technology services provider, and Resolve Systems, the leading intelligent IT automation software vendor, today announced a strategic partnership to deliver industry-specific and automated IT operations solutions that help customers achieve operational efficiency through AI and automation. This partnership will enable both organizations to manage and optimize the full spectrum of enterprise IT operations while driving targeted business outcomes for clients.

CSS Corp leverages over 25 years of expertise in IT consulting and managed services with deep experience working with product and platform businesses across different industry verticals. The company’s integrated IT services across digital engineering, platform support and cloud operations are designed to address industry-specific business outcomes. Resolve helps enterprises achieve agile, autonomous operations with an industry-leading intelligent IT automation platform that powers more than a million automations every day – from simple, repetitive tasks to complex processes.

Enterprises aren’t able to harness the power of automation because of distributed silos of technology-specific automation use cases. We plan to orchestrate industry-specific business outcomes by combining Resolve’s intelligent automation capabilities with CSS Corp’s deeper understanding of customers’ business and integrated IT solutions across applications, infrastructure, and platforms. The strength of both the companies across geographies, deep domain expertise in automation, advanced analytics, and insights, is complementary,” said Ajay Tyagi, Executive Vice President, CSS Corp.

Gabby Nizri, Chief Strategy Officer, Resolve Systems, said, “With the acceleration of digital transformation post-pandemic, enterprises are evaluating new operational models, reimagining their IT workflows, processes, and resource deployments under the new work-anywhere reality. In this environment, the role of intelligent IT automation is indispensable. The partnership with CSS Corp brings more than 25 years of expertise in IT services, deep knowledge, and best practices to help enterprises meet their digital transformation objectives.”

This partnership will leverage both companies’ resources, technologies, industry expertise, and market presence, including technical collaboration across the organizations and joint global go-to-market initiatives. This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers by accelerating their automation journeys and addressing challenges posed by the increasing IT complexity across the organization.

About Resolve Systems

Resolve Systems helps enterprise technology teams worldwide achieve agile, autonomous operations with an industry-leading intelligent IT automation platform. With more than a decade of automation expertise, Resolve’s solutions are purpose-built to address challenges posed by increasing IT complexity. Organizations use Resolve to automate IT operations, service management, network operations, cloud operations, discovery and dependency mapping, event management and remediation, and enterprise orchestration. Resolve enables organizations to maximize operational efficiency, overcome labor shortages, reduce costs, quickly troubleshoot, and fix problems, and accelerate service delivery. Resolve is majority-owned by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software companies.

Learn more at resolve.io or follow us on Twitter @ResolveSystems.

 

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