2022

Movate and Tricentis Join Hands to Help Organizations Modernize Core Business Applications, Optimize Risks, and Accelerate Continuous Testing

Bangalore, INDIA — Nov 15, 2022

Movate (formerly CSS Corp), a digital technology and customer experience services company, today announced it has entered into a strategic partnership with Tricentis, a global leader in enterprise continuous testing. This partnership will leverage the Tricentis AI-powered continuous testing solution, Tricentis Tosca, and Movate’s expertise in integrating, implementing, and developing next-gen value propositions for customers to help organizations achieve continuous testing for DevOps, cloud, and enterprise applications, while delivering end-to-end automation with exceptional customer experience.

With over two decades of experience in IT consulting and managed services, working with product and platform businesses across verticals, and offering unique business engagement models, Movate has been helping enterprises of all sizes drive business success. Tricentis Tosca, a codeless and AI-powered continuous testing solution, optimizes and accelerates end-to-end testing of enterprises’ entire digital landscape, taking the bottlenecks out of testing and the risks out of software releases. Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. Tricentis Tosca covers every type and level of testing, from API, exploratory and mobile to system integration and regression testing. It supports 160+ technologies and enterprise applications, ensuring test automation scales across the enterprise. Movate’s domain expertise and market reach combined with Tricentis Tosca will help companies to accelerate continuous testing to keep pace in rapidly changing IT environments.

Santosh Rajput, Senior Vice President, Movate, said, “In today’s digital landscape, with thousands of software, apps, cross-platform, and cross-device, it’s crucial for modern enterprises to have continuous testing to ensure all the apps and technologies work flawlessly. With Tosca’s unique AI-powered codeless approach, model-based test automation technology, and our outcome-based value propositions, we will offer extensive enterprise agile testing with minimal effort at cost-effective rates. This partnership will help modern enterprises cover all their digital initiatives, including migrating to the cloud, modernizing core business applications, and delivering exceptional customer experience.”

We’re excited to announce our partnership with Movate which combines the strength of our quality assurance solutions with their leading consulting and software engineering services. It is beyond critical for customers of all sizes to partner with a strategic consulting advisor to steward the digital transformation journey, promote best practices, and enable ongoing success across an ever-changing E2E technology landscape. Movate is well-positioned as a leading consulting firm to empower our joint clients to navigate the nuances of accelerated software agile development while maintaining high quality software deployments at scale,” said Chaim Frenkel, VP, Strategic Alliances, WW, Tricentis.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedInFacebookTwitter and Instagram.

Movate Signs MoUs with ICT Academy and Telangana Academy for Skill and Knowledge to Create a Future-ready Workforce in India

With these partnerships Movate plans to train and hire 5000 freshers in the next 3 years

 Chennai, India – November 22, 2022

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, has recently signed MoUs with two academies – ICT Academy’ and ‘Telangana Academy for Skill and Knowledge (TASK)to create an effective and proactive talent pool. The two MoUs will help create skill-based opportunities for best-in-class talent from leading tech universities and educational institutes across the country.

These partnerships include creating comprehensive skill development programs with tailored business training modules, allowing students to graduate with recognized tertiary qualifications, refined digital skills, and employable credentials. The skilling programs will leverage an innovative curriculum focused on new-age technologies and will include workshops, conclaves, webinars, and guest lectures for creating a skilled future workforce.

Anish Philip, Chief People Officer, Movate, said, “Industry 4.0 is transforming the workforce, and we are likely to witness a gap between talent demand and supply across industries, especially for tech and digital talent. It’s therefore crucial to prepare students and faculty members to meet the current and future needs of the IT/ITeS industry. These strategic partnerships will help bridge the gap by encouraging the holistic development of the new-age workforce (millennials and Gen Z), skill them across a plethora of disruptive technologies, and prepare them for the future.”

For the first MoU with the ICT Academy, the IT Minister of Tamil Nadu, Shri. Mano Thangaraj, CEO of ICT Academy, Hari Balachandran, and a few board members of ICT Academy, graced the signing ceremony in Bengaluru.

Benedict Arokiasamy, Senior Vice President & Head – L&D, Movate, said, “It’s vital for organisations to focus on L&D initiatives to ensure the potential workforce is industry-ready. I believe India has a unique opportunity to become a talent hub for IT and CX companies if academia and businesses come together to create a sustainable talent pool.”

 

For the second MoU with TASK, the IT Minister of Telangana, Shri. KT Ramarao, CEO of TASK, Srikanth Sinha, and cricketer Krishnamachari Srikkanth, a special guest, were part of the signing ceremony in Hyderabad.

Movate has been associated with the ICT academy for the last two years and has supported over 2,500 students with various career opportunities in the IT/ITeS space. This year the company has extended its partnership with TASK to further amplify its efforts toward creating a skilled talent pool with high employability quotient in India. Additionally, the company is exploring opportunities to collaborate with different universities to address the talent supply-demand gap.

Movate has a significant presence in Chennai, Bengaluru, and Hyderabad. The firm plans to expand its operations further in Hyderabad and Chennai, leveraging the ‘Hire and Train’ model to recruit approximately 1,000 freshers per location in the next one year. These partnerships will help drive Movate’s efforts in increasing the number of graduates with industry-specific digital and tech skills for its customers.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centred innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedInFacebookTwitter and Instagram.

 

About ICT Academy

ICT Academy is an initiative of the Government of India in collaboration with the state Governments and Industries. ICT Academy is a not-for-profit society, the first of its kind pioneer venture under the Public-Private-Partnership (PPP) model that endeavors to train the higher education teachers and students thereby exercises on developing the next generation teachers and industry ready students.

About Telangana Academy for Skill and Knowledge (TASK)

The key focus at Telangana Academy for Skill and Knowledge is to enhance employability quotient of young graduates in our state and enable them to choose multiple avenues as they graduate. TASK enables a collaboration platform between Government, Academia and Industry to enhance skilling, research and entrepreneurship among youth in Telangana.

CSS Corp Appoints Industry Veteran Ashok Philipose as Chief Delivery Officer

January 6, 2022 – CSS Corp, a global customer experience and technology services provider, today announced the appointment of Ashok Philipose as Executive Vice President and Chief Delivery Officer. Ashok will lead CSS Corp’s global delivery and operations, and also serve as an integral part of CSS Corp’s executive leadership team, influencing the organization’s path to sustainable growth, profitability, employee-focus and expansion.

Ashok brings with him over 25 years of experience at Wipro in various leadership roles spanning delivery management, risk management and organization building. He has been instrumental in setting up delivery organizations for large and strategic accounts across multiple verticals at Wipro. In his latest role, Ashok successfully orchestrated strategic interventions to drive improvement of customer satisfaction and profitability for the India business of Wipro in his capacity as the Country Delivery Head for India.

With extensive operational and leadership experience, Ashok has a proven track record of integrating & building teams, engaging employees, delivering customer satisfaction, managing delivery for multi-million-dollar businesses worldwide, and ensuring operational excellence,” said Sunil Mittal, CEO, CSS Corp. “CSS Corp has been striving to redefine industry benchmarks through its commitment to quality, dedication to innovation, and focus on delivering superlative revenue-impacting solutions to marquee hypergrowth customers. The addition of Ashok is an important step towards strengthening our management team and setting it up for future scale and growth.”

On his appointment, Ashok Philipose said, “It’s great to be part of an organization that is high on values and ethics, and is on the path to create disruption in the industry with its unique solutions, platforms and business models. I look forward with excitement to contribute towards creating a scalable delivery strategy and operations ecosystem that can sustainably cater to our ongoing organic growth of over 25%.”

Movate Recognized as a Market Leader in ISG Provider Lens™ Future of Work — Services and Solutions 2022, U.S.

Bangalore, India –1 December, 2022

 

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, today announced that it has been recognized as a market leader in ISG Provider Lens™ Future of Work — Services and Solutions 2022 report by Information Services Group (ISG), a leading global technology research and advisory firm. Movate is featured as a leader in the Managed Workplace Services – End user Technology Midmarket quadrant for the U.S.

The ISG report underlines Movate’s digital capabilities and strategies to create an employee-centric workplace that enhances productivity and security in the work-from-anywhere era. Movate offers a full spectrum of digital workplace services, including global service desk, cloud workplace solutions, workplace engineering and automation solutions, deskside support, and unified device management. The firm leverages its AI-based platform Movate Contelli to accelerate its customers’ digital workplace automation journeys.

Ajay Tyagi, Executive Vice President & Sales Head, Movate, said, “We have consciously applied the learnings from our customer experience-centric approach to scale our digital workplace capabilities. This enables enterprises to create a future-ready workplace with augmented employee experience and well-being. Our well-developed modern workplace transformation strategy aligns with diverse working models, including WFH, WFA, hybrid, and gig, in a secure, sustainable, and scalable manner. This recognition is a testament to our efforts towards driving the future of work for enterprises looking to transform their employee experiences.”

 Mrinal Rai, Principal Analyst, ISG, said, “Movate offers strong and employee experience focused digital workplace services. Its unique approach towards meeting employee expectation focuses on persona-based services, device management, AI-enabled support and connected workplace. It leverages strong partnerships with key vendors and also offers strong capabilities to support increasing gig workforce.”

To read more about Movate’s positioning in ISG Provider Lens™ Future of Work — Services and Solutions 2022 Report, please click here.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedInFacebookTwitter and Instagram.

 

 About ISG (Information Services Group)

ISG is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

 

 

 

 

CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience

Bangalore, India— Feb 24, 2022— CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. The partnership will also see SupportLogic and CSS Corp execute several joint go-to-market programs to popularize the value proposition of enhancing customer experience (CX) and support experience (SX) in cloud-based support environments by leveraging the power of AI and NLP. This helps lower the customer churn rates and improve turnaround time using automated case management.

With over 25 years of expertise in IT services, enterprise and consumer technology support, and managed services, CSS Corp has been working closely with several product and platform businesses across industries, and supporting them in crafting superlative customer experiences through innovation.  SupportLogic delivers the world’s first support experience (SX) platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX™ uses AI to extract and analyze customer sentiment signals and provide recommendations and collaborative workflows. Together, both the companies will help the organizations’ service and support teams to optimize the service experience efficiently, and drive satisfaction and loyalty, while growing the revenue.

In the support and services economy, it is paramount to provide an exceptional experience to customers. We often see that the sentiment of the customer gets overlooked in support conversations and that’s where our partnership with SupportLogic will come into play. SupportLogic’s unique SX capabilities combined with our deep understanding of customers’ businesses and integrated IT solutions, will help businesses orchestrate industry-specific business outcomes for enterprise customers. This could be a game changer as we would redefine the customer support experience landscape by moving from reactive models to proactive support models, transforming support operations with AI, and optimizing multiple use cases across support organizations,” said Ajay Tyagi, EVP at CSS Corp.

CSS Corp brings domain expertise and market reach that will enable SupportLogic to more quickly expand its global presence and help even more organizations to transform their support experience from reactive, “break/fix” models to more proactive and intelligent offerings for every customer,” said John Kelly, Chief Revenue Officer at SupportLogic. “We are thrilled about the potential this partnership brings to the table to drive growth for both SupportLogic and CSS Corp.”

“Aligning with a global CX leader like CSS Corp not only helps SupportLogic increase our footprint in new markets, but it also helps CSS Corp strengthen their trusted advisor status among the many support organizations that for years, have relied on them for digital transformation projects.  When innovators like CSS Corp and SupportLogic go to market together, it has a ripple effect.  It brings much needed attention to, and resolution of, a pervasive problem that has plagued customer support teams for decades; that customer support today is widely reactive.  We are extremely excited to announce this strategic partnership and look forward to our road ahead,” said Dave Feliu, Director of Global Channels and Alliances at SupportLogic.

This partnership will leverage both companies’ resources, technologies, expertise, and market presence, including technical collaboration to develop next-gen value propositions for customers.  This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers.

About SupportLogic

SupportLogic delivers the world’s first support experience (SX) platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience. To learn more, visit supportlogic.com.

CSS Corp Wins Gold Stevie® Award for Outsourcing Service Provider of the Year 2022

Bangalore, India 08 March 2022 –  CSS Corp, a global customer experience and technology services provider, today announced that it has won the Gold Stevie Award in the ‘Contact Center or Customer Service Outsourcing Provider of the Year 2022’ category at the 16th Annual Stevie® Awards for Sales & Customer Service. This award recognizes CSS Corp as the premier outsourcing services provider in delivering unique value propositions to customers with specific capability around leveraging innovative technology and unique business models to transform contact centers into value centers. The award winners will be recognized during a virtual awards ceremony on May 11.

CSS Corp has been investing heavily in building comprehensive solutions that fuse intelligence across its operations. The company’s flagship cloud-based intelligent customer experience (CX) transformation platform, CSS EDISON®, is an award-winning platform that accelerates digitalization of end-to-end CX and technology support ecosystems to drive superior customer and employee experiences. Customers of CSS Corp have been realizing tangible outcomes through its unique outcome-based models, which have helped them in their digital transformation journey.

Sunil Mittal, CEO, CSS Corp, said, “Businesses expect service providers to help them simplify their CX operations and bring in a level of predictability. This is only possible by synergistically bringing together smart technology, proactive delivery, a customer-obsessed culture and flexible business models that drive business outcomes. This award is yet another testament to our unique capabilities underlining customer centricity, deep tech expertise, and our spirit of co-innovation with customers, to deliver service excellence and customer delight at scale.”

“The nominations we received for the 2022 competition illustrate that customer service and business development organizations worldwide have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards president Maggie Gallagher Miller.  

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees.

CSS Corp Acquires San Francisco-based Directly’s OnDemand Business

Clients to benefit from the synergy of OnDemand’s GigCX model, along with CSS Corp’s full-time associates and CSS Edison® technology platform

San Jose, US—March 17, 2022

CSS Corp, a global customer experience and technology services provider, today announced acquiring Directly’s OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world’s leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model. Some key customers of the platform include Microsoft, LinkedIn, Airbnb, and Autodesk.

The OnDemand platform is powered by multilingual capabilities, new-age technologies, and a flexible network of freelance product experts across over 60 countries. These gig experts are either alpha-users familiar with the system they are assisting with, or domain experts with the necessary credentials to provide an elevated, yet more intimate level of support. The platform seamlessly integrates into the existing contact center technology stack, CRM platforms, messaging applications, and recording support, like Microsoft Dynamics, Zendesk, Oracle, Salesforce, to name a few.

The acquisition of OnDemand adds a strategic technology-enabled services platform to CSS Corp’s portfolio. The company now is able to integrate GigCX seamlessly with agent-based models, recruit global talent as employees or freelancers, and integrate it with digital solutions powered by CSS Edison®, a digital CX transformation platform. The company also sees immense potential to expand OnDemand’s reach into incremental and niche skills for digital technologies, AI/ML training and aggregation, and intelligence services.

Sunil Mittal, CEO, CSS Corp, said, “This acquisition significantly strengthens our service offerings as we solidify our strategy. Modern customers have high expectations and expect precise resolutions to their problems along with proactive service, personalized interactions, and connected experiences across digital channels. The Directly OnDemand platform leverages a unique and proven approach to achieving customer outcomes and offering world-class experience through gig experts spread across the globe. With our deep, technology-led operations and expertise, infused with OnDemand’s global gig expert capabilities, we are well-positioned to leverage the knowledge economy and offer unique and scalable operations to our clients. We look forward with excitement to welcoming the OnDemand team into the CSS Corp family.”

Mike de la Cruz, CEO, Directly, said, The global workforce has shifted from fixed to fluid models, and there is no turning back. With the addition of OnDemand, CSS Corp is at the forefront of this shift and will be able to help their clients thrive in the new world. The OnDemand service is in safe hands and is now backed by full-time associates, consulting services, and the CSS Edison technology platform. Directly, the company, now focuses on its next act: to invest in Directly Darwin and reinvent customer experience automation.”

CSS Corp has been growing at over 25% for the last couple of years, on the back of strong delivery capabilities, resilient operations, and innovative business engagement models. In February 2021, Capital Square Partners, a Singapore-based Private Equity Fund Manager, acquired a controlling stake in CSS Corp, followed by investments from Morgan Stanley Private Credit and Onex Falcon. These transactions have enabled CSS Corp to continue its industry-leading organic growth and expand its capabilities and geographical footprint through strategic alternatives.

 

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CSS Corp Named a Leader in NelsonHall Customer Experience (CX) Operations Transformation 2022 NEAT Assessment

Bangalore, INDIA —March 23, 2022

CSS Corp, a global customer experience and technology services provider, today announced that it has been recognized as a ‘Leader’ in NelsonHall’s Evaluation & Assessment Tool (NEAT) report for Customer Experience (CX) Operations Transformation 2022. The company has been positioned as a Leader in 2 quadrants, namely, Overall capability and Cost Optimization capability. The report analyzed and evaluated the performance of 14 leading service providers, against a two-axis dynamic metric on their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’.

NelsonHall’s report recognizes CSS Corp’s ability to deliver compelling value propositions to its CX services clients. It highlights the company’s deep analytics capabilities, strong growth in segments like security, mobility and cloud-based CCaaS services, and its investments in developing strong IP and use cases such as the cloud based modular CX transformation suite – CSS Edison®. The company combines its technical innovation with strategic delivery excellence to drive successful business outcomes in CX operations for its global clients across industries. Its digitally-infused operations have allowed the company to stay nimble and adapt itself to the fast-evolving industry landscape, thus making it a distinguished player.

Sunil Mittal, CEO, CSS Corp, said, “Being named a ‘Leader’ by NelsonHall in such an important report is a proud moment for us. This recognition underlines our capabilities to deliver technology-led scalable CX operations, co-innovate with our customers and help them achieve their business goals. With our recent acquisition of Directly OnDemand, a GigCX services platform, we now have access to thousands of global gig experts and patented technology that enables us to offer scalable gig or hybrid technical support and customer service operations. Furthermore, if we fuse our proprietary CX transformation platform CSS Edison® into the mix, the value proposition becomes more unique and differentiated. We are well-positioned to disrupt the CX landscape.”

Ivan Kotzev, Lead CX Analyst, NelsonHall, said, The rapid shift to digital CX places a premium on the effective integration between human and machine support. CSS Corp’s investments in its CX transformation suite CSS EDISON® with capabilities for smart routing, cloud migration, and omnichannel enablement, as well as its outcome-based commercial models to support co-innovation, will help evolve to next-gen CX operations.”

To read more about CSS Corp’s positioning in the NEAT CX Transformations 2022, please click here.

NelsonHall is one of the leading global analyst firms that helps organizations streamline business processes, IT outsourcing and customer management services. The firm’s 2022 NEAT Assessment on CX Operations Transformation evaluated CX vendors based on their delivery capabilities, mechanisms in place to drive innovation, and level of investment in the service.

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,200 customer-centric thinkers, collaborators, and co-creators across 20 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedInFacebook and Twitter.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth, and insight of its analysis.

 

 

 

CSS Corp Appoints ex-Mindtree leader Anish Philip as Chief People Officer to Support Continued Growth

Bangalore, INDIA —April 25, 2022

CSS Corp,

a global customer experience and technology services provider, today announced the appointment of Anish Philip as Chief People Officer. Anish will lead multifaceted HR departments across geos, and the company’s senior management talent initiatives to provide strategic leadership to the company’s ‘people’ agenda. He will also serve as an integral part of CSS Corp’s executive leadership team, influencing the organization’s path to sustainable growth and expansion, and strong employee focus.

Anish brings over 25 years of HR experience at top technology, IT, and consulting organizations. He was associated with Mindtree for over 19 years, where he played various leadership roles and was part of the senior management team. He was an inherent contributor to the company’s growth to a billion-dollar organization and was instrumental in directing and supporting major transformation initiatives and change management programs. In his last role, Anish was the Chief Human Resources Officer at Marlabs, and also worked at EY’s consulting practice earlier. Additionally, he served in the Executive Council of the Bangalore Chapter of the National Human Resource Network (NHRD).

“In the last few years, we have been known for innovation and disruption in the CX and IT services landscape as we have been delivering breakthrough value propositions to customers,” said Sunil Mittal, CEO at CSS Corp. Our people are central to our success and growth. We couldn’t be happier to have Anish, who has a proven track record in building world-class people-management programs, nurturing talent, and creating enthusiastic workforces for global organizations. He is an inspiring, seasoned leader who will build upon and drive the employee-experience transformation agenda at CSS Corp. With Anish onboard, we look forward to strengthening our unique culture and organizational values underlining diversity, equity and inclusion, and promoting a positive workplace environment.”

On his appointment, Anish Philip, Chief People Officer, said, “I am excited to be part of an organization that is high on values and ethics. CSS Corp is disrupting the market with new-age technologies and unique business models, leading to remarkable growth despite market uncertainties. I am passionate about people and the role they play in growing successful businesses. I look forward to strengthening the people function at CSS Corp and set up the organization for greater success ahead.

CSS Corp crossed the milestone of 10,000 employees in August 2021. The number subsequently has now crossed 11,200. The company is well-positioned to sustain the growth momentum in the coming years.

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,200 customer-centric thinkers, collaborators, and co-creators across 20 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedInFacebook and Twitter.

 

 

 

Uniphore and CSS Corp Partner to Drive Conversational AI Innovation for Enhanced Customer Experience

Bangalore, INDIA – May 31, 2022

CSS Corp, a global customer experience (CX) and technology provider, and Uniphore, a leader in Conversational Automation, have today announced a strategic partnership and agreement. This partnership will help businesses elevate their customer experiences proactively by analyzing customer conversations and ensuring they are truly heard and understood. It will also drive IT innovation in the contact center landscape by leveraging Uniphore’s industry-leading conversational AI technology and CSS Corp’s expertise in systems integration and implementation to develop next-gen value propositions for customers.

With over two decades of expertise in IT services, consulting, managed services, and enterprise and consumer technology support, CSS Corp has been leveraging key product and platform partnerships to deliver exceptional customer experiences. A leader in providing the most comprehensive, powerful, and business-friendly solutions, Uniphore combines conversational AI, computer vision, emotion and tonal analysis, workflow automation, in a single integrated platform to transform and democratize customer experiences across industries. CSS Corp’s domain expertise and market reach combined with Uniphore’s unique platform that detects customers’ emotions, sentiment, and intent, will transform how organizations optimize their service experience efficiently, and drive customer satisfaction and loyalty.

Often, customer voices go unheard, sentiments get overlooked, and needs go unnoticed due to siloed interactions across different channels. To improve CX, organizations need to keep evolving their ways to find out what users think, feel, and want,” said Sid Victor, SVP, Sales and Solutions at CSS Corp.“We are thrilled that this partnership brings together unique capabilities to arm businesses with new tools and technologies that offer personalized experiences to customers throughout their journey, starting from when they contact a company until their issue is resolved. We are confident that by leveraging new-age technologies, data-driven smart decision making, and offering unique value propositions for customers, we are well-positioned to disrupt the market.”

“With business models continuing to shift to remote work, customer experience has never been more important than today,” said Jafar Syed, SVP, Global Head of Channel, Strategic Alliances and Partnerships.“Combining Uniphore’s industry-leading conversational AI technology with CSS Corp’s deep experience in enterprise and consumer technology support, is a winning recipe for driving the best customer experience for businesses across the globe.”

CSS Corp is also part of Uniphore’s Unite partner program. The program includes essential resources to support the partner lifecycle and allow them to leverage Uniphore’s best-of-breed, innovative technology to expand their portfolio and profitability.

 

Follow CSS Corp on LinkedInFacebook and Twitter.

 

 

 

CSS Corp is now Movate

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