When operating in a packed market, it is operational excellence and innovation that sets businesses apart. A case in point is our engagement with a leading player in the intensely competitive internet telephony market. Battling to maintain its market share, the company was compelled to offer more competitive call plan rates. With margins affected, the company needed to cut its operational expenses. As a trusted partner, CSS Corp understood the company’s needs and the market trends that shape their needs. Using this understanding we formulated and offered a customized tiered customer support plan – one that eventually reduced the cost of support operations by 21%. A winning solution in a cluttered marketplace!