The balance of power has changed in retail. Customers are now in charge. And the pace at which customer expectations are changing has left retailers with an urgent need to respond with new capabilities and strategies. As the second largest variety store chain in the US, our client needed smarter operations – reduced costs, greater performance accountability, unique customer experiences, and stronger employee focus – to lead the competition and spur growth. They chose CSS Corp to help identify opportunities for IT infrastructure optimization, weed out inefficiencies and enable smarter retail.