When the client wanted to improve their NPS, they turned to CSS Corp – their long-term technical support partner. With a carefully crafted mix of analysis, statistics, and emphasis on customer experience, CSS Corp has consistently achieved or exceeded the client’s NPS target of 56.89% — peaking at an NPS of 81.37%. The effect of this high NPS has cascaded through to catalyze outcomes in customer satisfaction, brand image, and growth of revenues.