Increasing operational efficiency. Reducing cost. Improving customer satisfaction. These were three broad mandates for the client, a national postal service in Southeast Asia. CSS Corp delivered all three, by putting in place intuitive technology applications and an expert customer support team – with analytics at the core. Today, CSS Corp accurately forecasts spikes in call volumes to optimize staffing and provides real-time visibility into service levels. So more than 5 million citizens can rely on their postal service to deliver their promises – at every doorstep, within the country and across the globe.
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