A period of exponential growth in product sales calls for exceptional customer support. That’s just what the client got with CSS Corp. In just one year, we helped successfully conceptualize and implement a customer support strategy that helped the client along their journey from start-up to success. Right from the product’s beta testing phase to product launch to sales success, we scaled from four beta support specialists to 15 agents to a customer service team of 100. And it’s not just scale that we delivered — during this period, the client realized peak CSAT scores of 88% and 84% for voice and email support. With CSS Corp as their partner, the client can stay focused on making innovative products, knowing they have a reliable customer support engine that will adapt to their every need.