Tangible outcomes
Delivering excellence with rigor
Enabled a global High-Tech and Networking company to extend support to the “out-of-warranty” products and multiplied the cross-sell and up-sell opportunities
- 200% reduction in support calls
- 95% resolution rates
Preventing revenue loss for a large Retailer through proactive monitoring solution
- 5X faster issue resolution
- 30% reduction in helpdesk calls
Cost-effective mobile enablement of online services for a leading US Health Insurer
- 40% reduction in maintenance cost
- 500 users per day
