Enabled a global High-Tech and Networking company to extend support to the “out-of-warranty” products and multiplied the cross-sell and up-sell opportunities
200% reduction in support calls
95% resolution rates
Preventing revenue loss for a large Retailer through proactive monitoring solution
5X faster issue resolution
30% reduction in helpdesk calls
Cost-effective mobile enablement of online services for a leading US Health Insurer
40% reduction in maintenance cost
500 users per day
Enabled a fail safe operation for a leading developer of Education Software’s IT infrastructure