25% Reduction in IT Costs Through Predictive Operations and Automation
In the digital economy, CIOs play a major role in responding faster to the changing needs of customers and reduce future capital expenditures. To do this, CIOs and IT leaders must adopt an entirely new approach to infrastructure management.
Today, an always-on IT infrastructure equals an always-on enterprise. CSS Corp offers flexible and customized infrastructure support solutions, provides real-time insights into the infrastructure and maintains a high degree of flexibility with our self-service tools.
We help enterprises realize the full value of their IT infrastructure investment. Our Platform hyper-charges enterprise Infrastructure ecosystem, predicts incidents, threats and business opportunities and assists in the decision-making process. We look at integrating and introducing various technologies, such as AI, Analytics and Machine Learning at different junctures to drive effortless engagements.
Our Predictive Operations and Automation platform provides a single-view dashboard powered with capabilities that eliminate problems before the environment is impacted. CSS Corp’s innovative use of IT Operations data for in-depth analysis makes IT Service Management more intuitive and customer-focused.
CSS Corp helps you achieve higher operational efficiencies and productivity through our end-to-end support for your servers, desktops, network devices, and business application infrastructure.
CSS Corp is recognized by Gartner, Forrester, NelsonHall and leading industry experts for our expertise to drive efficiency and deliver superlative customer experiences through automation and IT Operations Analytics.
100% automated customer services through self-help and self-healing service
New age service desk
Majority of service desk solutions in the market today focus on managing traditional devices in a workplace that include laptops, smartphones, and IoT devices. We have a built a new age service desk solution that provides unparalleled experience, availability and remediation across the entire endpoint environment e.g. End-user devices (Mobile, Laptops and Computers), End-point devices (Printers, Access Points) and End-point Security.
CSS Corp New Age Service Desk is a date driven solution that offers predictive intelligence, automated queuing, routing and channel allocation. Our solution provides 360 Degree view of customer interactions and business insights. We offer 24×7 multi-lingual, device and platform agnostic services that go beyond traditional IT support and serve as a single point of contact for all IT service needs, from a single console.
Our solution focuses on three major factors impacting and enhancing end-user experience – Data, Devices and Drivers. End-user computing is no longer about managing laptops, desktops and mobiles. It is about supporting and enabling an ecosystem with humongous amount of Data, Plethora of Devices and Technology Drivers.
We offer personalized, user/persona based support solutions aimed at Experience Transformation. CSS Corp leverages advanced analytic models to build personalized profiles of individuals resulting in greater flexibility and productivity improvements.
Handled 1 Billion + Transaction for Enterprise and Consumer businesses
2000+ Service Desk specialists with most of them being ITIL® certified
Support available in more than 25 Languages
13 Global Service Desks Support Centers
Full Life Cycle Support Solutions – Enterprise class support solution for all End-user and End-Point Devices
Integrated IT Helpdesk – Face of IT to other Business Units offering personalized end-user support services across multiple channels
Interactive Self-help – Context aware self-help search portal with comprehensive Knowledge Base, DIY Kits, FAQ, KB, social and forum collaboration
Service Desk Analytics – Deeper Insights in to customer propensities, emerging issues, Hot Topic Analytics for proactive resolution, process analytics and log analytics