CSS Corp’s Enterprise Service Desk is a data-driven solution that offers predictive intelligence, automated queuing, routing, and channel allocation. Our solution provides 360° view of customer interactions and business insights. The swift digitization of the world is why Enterprise Service Desk requires a metamorphosis. The dynamic demands from users with multiple devices make it challenging for enterprise IT to remain responsive, quick, and personalized. We offer 24×7 multi-lingual, device and platform agnostic services that go beyond traditional IT support and serve as a single point of contact for all IT service needs, from a single console.
Enterprise-class support solution for all end user and endpoint devices
Face of IT to other business units offering personalized end user support services across multiple channels
Context-aware self-help search portal with the comprehensive knowledge base, DIY kits, FAQ, social & forum collaboration
Deeper insights into customer propensities, emerging issues, hot topic analytics for proactive resolution, process analytics & log analytics