Digital Transformation Consulting by CSS Corp covers all aspects of the enterprise digital transformation journey by leveraging data to deliver superior customer experience. Enterprises can build deeper customer relationships with contextualized and personalized experiences, strategically plan with analytics-driven data intelligence and go to market faster.

Our Solutions

Yodaa

AI based customer engagement platform that promotes convergence of human and machine intelligence

Analytical Services

25% agent performance improvement through real-time analytics

Alexa

AI based customer intelligence platform providing real-time insights driving contextual customer experiences

Active Insights

AI based customer intelligence platform providing real-time insights driving contextual customer experiences

Digital Marketing Services

Win more Customers by delivering compelling and persona-centric campaigns

SalesForce® Services

Provide the foundation for sustainable growth with a fully integrated CRM solution

Mobile/Web Development

Enhance productivity and customer experience with a secure and efficient mobile strategy

API Microservices

Open a new channel with our APIs and get 26% more customer life time value

Internet of Things

Get 40% cost reduction and unconventional growth with Industrial Internet

Success Stories

Transformed Customer eXperience for a Leading Football League through highly scalable cloud solution

  • Migrated articles for 86 club websites
  • 15 million page views/month, 4000 page views/second

Enabled a global High Tech and Networking company to extend its support to the “out-of-warranty” products through IoT solution

  • 200% reduction in support calls
  • 95% resolution rates

Delivered proactive and pre-emptive support services to premium clients of an Intelligent Network Security solutions provider

  • 60% reduction in support costs
  • >90% CSAT scores to exceed customer expectations

ResourceCentre

Whitepaper

Rules of the digital partner in the IoT era

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Case study

2X increase in deployment speed with automation

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Blog

Move beyond support with speech analytics

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