Active Insights, CSS Corp’s Smart Analytics approach is an amalgamation of AI (Artificial Intelligence), Analytics and Automation that cohesively predicts models and subsequently manages/solves a complex IT/Behavioral ecosystem effortlessly, resulting in unprecedented customer experience by simplifying your operational activities through cognitive technologies. Our platforms unleash intelligent insights about customer sentiments, buying behaviors and satisfaction scores that drive business success.
Active Insights Consulting Services from CSS Corp is a multi-faceted data powerhouse that gives detailed actionable insights based on data it gathers from a multitude of sources. Active Insights promotes convergence of structured, unstructured, semi-structured, social and sensor data (IOT) data from heterogeneous sources using native connectors, proprietary connectors, scripts and delivers contextual intelligence. Decipher patterns, unlock trends and opportunities through our Active Insights platform. Active Insights generates patterns and trends from scouring through various touchpoints across heterogeneous sources helping you realize intelligent insights about customer sentiments, buying trends and satisfaction scores that drive business success.
The Active Insight Consulting platform collates the data and runs advanced algorithms over the datasets to arrive at recognizable patterns, trends and recommends actionable insights which businesses and enterprises can use for faster issue resolutions. Powered by AI (Artificial Intelligence) capabilities, Active Insights drives the customer lifecycle model, understands customer segmentation, customer intent and hits the right targets with recommendations.
CSS Corp has been Recognized as a “Strong Performer” in Forrester Wave for Customer Analytics Services – September 2017
