Powered by AI, CSS Corp’s Active Insights platforms help brands understand finer details about customer’s lifecycle. Using AI-powered interactional data analysis, we gather insights on customer needs through interactions, which is also fed into the model to help suggest the right products and services to the customer. By enriching third-party market research data with CRM data we propose cross-sell and up-sell opportunities that drive revenue and operational efficiency for organizations.
Active Insights helps you with insights specific to customer’s demography, individual preferences, buying trends, and propensities from various sources and offers you Churn Analysis, CX improvements, Operational Excellence. Transform your support function significantly through a convergence of customer support function with analytics. Simplify the effort of providing the right support to the right customer, provide cross-sell and upsell opportunities and increase brand visibility.