Active Insights helps you monitor operations effortlessly. Advanced analytics plugs in intelligence aided operations helping enterprises monitor IT operations with added vigor, focus, and clarity. This translates to pre-emptive system maintenance; helps you apply proactive measures for resolution before any real impact or downtime. Active Insights helps companies infuse intelligence in their operations. It correlates data in real-time, understands the criticality of the requests and identifies relationships between systems and services e.g. Log Analytics, Engineer Productivity, Top Call Drivers, Resolution time.
CSS Corp’s customer and agent performance analytics solution provide secure predictive it operations analytics access to key performance indicators (KPIs) and metrics that enable enterprises to proactively monitor deviations or any breaches of set thresholds.
CSS Corp’s Early Warning System (EWS) predicts resolution time, based on historical diagnostics. This also predicts the agent’s future performance and customer needs to be based on the history of resolutions provided.