The digital world is rapid, racy and ever-changing. Real-time communication and voice have become the new frontiers today. With advancements in speech recognition, Natural Language Processing (NLP) and other Artificial Intelligence (AI) related technologies, we have already ushered in the era of Virtual Customer Assistants (VCAs) alias chatbots. Per Gartner, implementing VCAs in organizations has reduced up to 70% of call and/or email inquiries and have resulted in increased customer satisfaction and a 33% saving per voice engagement.
Seamless experience and humanized interaction across multiple devices, platforms and chatbot implementation services
CSS Corp’s Cognitive Customer Engagement Platform dramatically reduces support costs as it deflects call volumes from high-cost support channels such as call centers, to low-cost support channels such as self-help and knowledge base.
Incredible understanding of customers’ intent and real-time response to queries
Multi-concurrent capability, exceptional performance and highly secure architecture
Proactive response to customers’ needs and pre-emptive mechanism to mitigate failure
Humanizing Customer Interactions with CSS Corp’s Cognitive Customer Engagement Platform