Incredible understanding of customer’ intent and real-time response to queries
Enabling Deep Learning Mechanism
Our Cognitive Customer Experience Platform has the astounding ability to constantly learn from customers’ interactions, and build on its ever-growing knowledge base. The virtual assistant understands your customer’s intent and responds to their queries in real time. Incredibly, it remembers facts, learns from previous conversations, and can access online information by integrating with enterprise systems. Its ability to troubleshoot, answer complex questions, and engage in interactive dialogue makes it a third-generation virtual assistant.