Cognitive Customer Experience Platform is built to scale horizontally i.e. the customer need not worry if their data (SOPs, KB, etc.,) increases from a few megabytes to many terabytes over time. Its multi-concurrent capability enables it to serve any number of requests, ranging from a few hundred to millions of simultaneous requests without any performance hit. Cognitive CX Platform is also designed to be highly secure, as its architecture factors all elements of security. All communication between the client and the server is completely encrypted. This mitigates the risk of data being comprised at any point in time.