That is integrated across all media to drive better consumer experience
Powering Omni-channel Interactions
Our Platform integrates with all customer channels like voice, email, chat and website, and provides a seamless and consistent Omni-channel experience. It offers predictive intelligence, automated queuing, routing and channel allocation.
The cloud-based solution includes pre-packaged modules of analytics, virtual assistant, knowledge management, and mobile app, powered by machine learning and NLP. It can be used as a standalone support interface or as a platform solution integrated with Amazon Echo, Apple Siri, Microsoft Cortana and Google Now.