Business to business technical support is different. You need a specialist who understands the B2B technical support environment and is ready to deal with the issues that arise from your enterprises’ customer’s more complex problems. The issues often cannot be resolved on the first call, placing more emphasis on properly triaging work, estimating resolution dates, and identifying related issues. Additionally, B2B typically involves fewer but larger customers who expect you to understand them and who are often highly technical themselves. Don’t let your investments in acquiring clients be jeopardized by call center agents with high turnover and low technical understanding.