Our ready-to-deploy white-labeled customer support model is powered by advanced analytics and cutting-edge intelligent automation tools. Services are tailored for your unique brand including customer demography analysis, brand creation, website hosting, and more. Our tech support services team covers the entire connected ecosystem with unlimited contacts through voice, email, chat, remote login, mobile app, and video.

CSS Corp is the preferred support partner for over 100+ customers including Fortune 1000 companies providing white-label and Premium Technical Support services. Our services are woven into the core support process or offered as standalone to augment an existing product or service. Our innovative contracting models assure mutual success. With best-in-class service levels and our “no-questions-asked” refund policy for unresolved issues, we ensure every customer is satisfied every time.

Historic sources of revenue, traditional business models, and value drivers no longer provide the needed competitive advantage for telecom companies to thrive in today’s digital world. Telecom companies are experiencing enormous difficulties in managing customer experiences with limited support budgets. In this context, CSS Corp has created a platform that could help the telecom industry reimagine its customer engagement ecosystem. The philosophy behind the platform is to drive innovation in customer support that yields tangible top-line and bottom-line impact besides enhancing the customer experience.

CSS Corp’s Premium Tech Support (PTS) platform enables companies in telecommunication to launch customer support operations faster, infuses intelligence into interactions, and drives additional revenue opportunities. PTS encompasses pre-built telecom specific domain offerings, 360-degree customer context, intelligent process guidance, and actionable insights that enhance customer interactions. CSS Corp’s Premium Tech Support (PTS) platform is built on a revenue-sharing framework focused on transforming a “Cost Center” to a “Profit Center” and converting non-revenue generating customer calls into revenue streams. We give customers the flexibility to add new services to the platform and augment their existing portfolio. Our platform offers “Out-of-scope” and “Out-of-warranty” services that guarantee attractive margins for their businesses.