Drive outstanding customer experiences across the customer lifecycle with the right technology framework

 

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The pandemic has already accelerated shifting expectations from customers who are focused on digital-first experiences. Vehicle manufacturers and service providers should aim to exceed expectations by leveraging knowledgeable partners that are anticipating customer needs and solutioning next-generation experiences with the right technology. CSS Corp has been at the forefront of crafting streamlined digital journeys for customers, bringing together three pillars of customer service – customer experience, operational efficiency, and agent productivity; seamlessly with shared intelligence and insights.

With over two decades of exemplary customer support, CSS Corp’s SMART (Secure, Micromobility, Autonomous, Ridesharing & Telematics) Mobility Services is built to address your unique business challenges through robust solutions that leverage digital technologies like AI, NLP, Analytics, Virtual Assistants to build impeccable customer experiences. Powered by an award-winning digital-first platform and a three-pronged solution layer, SMART Mobility Services fortifies your capability to provide world-class support to your customers by automating the customer lifecycle including customer and dealer support, technical support, warranty and recall management, concierge service and more.

 

Agent 360° Dashboard

A unified dashboard to empower agents with better efficiency and speed

Virtual Assistant

Enable self-support with an interactive and intelligent chatbot

Mobile Assistant with Visual IVR

Provide seamless support with mobile assistants

L1 Support

Automated problem resolution with AI/ML support

Outbound Concierge Services

White glove proactive customer support

Premium Customer Care

Test drive & appointment scheduling & coordination

e-Lead Management

Manage and nurture the customer – buyer ecosystem

Warranty Management

Claims processing, audits, and dealership coordination

Recall/Inbound or Outbound

Provide inbound support for recalls and connect customers with dealers

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Customer 360° Dashboard

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SMART Mobility Services

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Digital Concierge Services

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