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A recent research by IBM estimates that businesses spend $1.3 trillion on 265 billion customer service calls each year. Cognitive technologies like AI and advanced automation can reduce the costs of customer service by 29% and increase call resolution time by 70%.
At CSS Corp, we’ve taken an eXperience first approach to orchestrating our customer’s digital journeys. Our unique point-of-view from being the perfect intersection of a Customer eXperience practitioner and Digital Services provider gives us an unprecedented edge in crafting the ideal digital journey for your organization. CSS Corp’s Cognitive Support Solutions offer modular, context-aware, outcome-based automation models to create hyper-personalized Customer eXperiences.
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