The accelerated adoption of digital among brands has accentuated usage of omni-channel services warranting a support layer that is intuitive and always accessible. However, providing consistent support across channels and the entire customer journey while meeting changing customer preferences can be challenging.
Shrinking revenue models, evolving and changing customer preferences, the lack of competitive intelligence to counter these challenges make survival tough for global brands. Creating a unified view of the multi-channel interactions is the first step in getting a customer-centric engagement. By creating a universal interaction history, customers can lead context-driven engagements.
CSS Corp with insights from over 1+ billion transactions, has engineered a Digitally led Customer Experience Management ecosystem. Our solution suite facilitates 360-degree customer context, intelligent process guidance, and actionable knowledge that enhances customer interactions. By converging Analytics, Automation and Artificial Intelligence (AI), we offer smart and innovative solutions that transform mere customer experiences to lasting customer engagements.
Key Solutions Supporting Digital Led Customer Experience:
- Cognitive Customer Experience Platform: A new generation platform that simplifies businesses processes and amplifies business outcomes customer engagements
- Active Insights: A smart analytics platform that Goes Beyond Insights and Drives Contextual Intelligence in customer engagements
- Premium Tech Support: An outcome based support model that creates new revenue opportunities for companies in telecom, hi-tech and media industries
- Early Warning System: A proactive support platform that predicts abnormal behaviour, characteristics, suggests and resolves issues before any impact
- GADET+: An intuitive mobile application that lets you track, resolve cases from your end using omni-channel support
