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With multitude of devices and new technologies entering our lives, Technical Support has taken a crucial role in customer engagement and retention. Despite devices becoming easier to install and the average consumer becoming more tech savvy, the role of the Tech Support expert has become more challenging. Today, the Tech Support expert not only logically troubleshoots devices but also recommends customers new products and suggestions that will help in preventing the customer’s next call to the free support line.

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Internet of Things – What does the future hold?

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Knowledge centered support – the way we solve problems

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Scalable, flexible, and cost-sensitive customer support operations

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