CSS Corp’s Sales Cycle Management Services includes Subscriber Lifecycle Management (SLM) services. Sales Cycle Management Services covers the entire spectrum, starting from integration to the installation process, customer acquisition / sales through a welcome centre or an L1 up-sell model, Premium Technical Support, ongoing customer engagement and value creation, thereby ensuring retention and renewals. With best-in-class service levels, FCR, CSAT and NPS scores coupled with our guaranteed resolution ensures every customer is satisfied every time. Our SLM services provides insights on the customer interaction across all the channels, giving single view of the customer. Interlinking SLM with core support services, lowers support cost and improves quality of interactions.
