To generate additional revenue with attractive margins on low profit products through free one time support, free knowledge base article link and a free chat service
Premium Tech Support is used for out of scope products to generate additional revenue for enterprises. Mobile based support, analytics driven automated support and pre-emptive support deliver superior CX
US$2 million saved annually by reducing headcount through process optimization
Internet of Things – What does the future hold?
Knowledge centered support – the way we solve problems