As per Gartner, real-time analytics will influence 50% of agent interactions by 2018. The addition of automation is making Tech-Support an even larger function to transform customer experience and deliver unprecedented value to the end-consumers.
Deliver extraordinary Customer eXperiences with CSAT >90% with high-end training
Want to improve average sales order value? Here’s how
Simplifying your Enterprise IT – Is it like Legoland
83% improvement in the average handling time with over 90% CSAT scores