As per Gartner, real-time analytics will influence 50% of agent interactions by 2018. The addition of automation is making Tech-Support an even larger function to transform customer experience and deliver unprecedented value to the end-consumers.
Leading to resolution support via phone, email, web, chat, social, forums, remote login
Extending to 25 languages
Pre-empts and resolves issues proactively
Highest level of onsite engineering skills