With the ever-growing number of customers who do not wish to contact a support agent due to disconnected systems, archaic user interfaces, and multiple applications, the best option to serve them is to provide self-help capabilities to train and educate on product usage.

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Want to improve average sales order value? Here’s how

Point of View

Smarter Tech Support – Using analytics to provide a superlative Customer eXperience

Case study

95% improvement in support performance

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