The accelerated adoption of digital among brands has mandated the usage of omnichannel services warranting a support layer that is intuitive and always accessible. However, providing consistent support across channels and the entire customer journey while meeting changing customer preferences can be challenging.

Creating a unified view of the multi-channel interactions is the first step in getting a customer-centric engagement. By creating a universal interaction history, customers can lead to context-driven engagements.

CSS Corp, with insights from over 1+ billion transactions, has engineered a strong technical support ecosystem that facilitates 360-degree customer context, intelligent process guidance, and actionable knowledge that enhances customer interactions. Make the most of your digital platforms and devices with our simplified technical support services. Our proactive and reactive technical support services will enable you to anticipate and face disruptions effectively while ensuring predictable service levels. By converging Analytics, Automation, and Artificial Intelligence (AI), we offer smart and innovative solutions that transform mere customer experiences to lasting customer engagements.