The pandemic has already accelerated shifting expectations from customers who are focused on digital-first experiences. Vehicle manufacturers and service providers should aim to exceed expectations by leveraging knowledgeable partners that are anticipating customer needs and solutioning next-generation experiences with the right technology. CSS Corp has been at the forefront of crafting streamlined digital journeys for customers, bringing together three pillars of customer service – customer experience, operational efficiency, and agent productivity; seamlessly with shared intelligence and insights.
CSS Corp’s SMART (Secure, Micromobility, Autonomous, Ridesharing & Telematics) Mobility Services is built to address your unique business challenges through robust solutions that leverage digital technologies like AI, NLP, Analytics, Virtual Assistants to build impeccable customer experiences. SMART Mobility’s award-winning digital-first platform layer fortifies your capability to provide world-class support to your customers by automating the customer lifecycle including customer and dealer support, technical support, warranty and recall management, concierge service and more.