Analytics, Automation, Cloud – Each present unlimited possibilities to improve operational efficiencies and grow business by unlocking new sources of revenues.

Our Solutions

Cloud

Cloud enables enterprises to transform business processes, customer relationships and promotes sustainable competitive advantage

Automation

Enable proactive and pre-emptive support through automation and improve Customer eXperience and generate additional revenues

Analytics

Reduce time-to-insight with real-time customer analytics and better understanding of customer's journey.

Tangible Outcomes

Analyzed customer sentiments and proactively resolved issues with our analytics solution for a global Streaming Device Enterprise

  • Delighting customers with 90% CSAT
  • 12% improvement in AHT

Prevented revenue loss for a large Retailer with an automated monitoring solution

  • 5x faster resolution of issues
  • 30% reduction in helpdesk calls

Automation & optimization of IT operations enabled significant cost savings for a global Insurance company

  • Improved infra uptime from 88.3% to 99.73%
  • >90% First Call Resolution (FCR)

Zero IT infra downtime to ensure undisrupted service during application migration for a premier Investment Bank

  • 20% faster time to market
  • Achieved 50% cost savings

RESOURCE CENTRE

BROCHURE

30% reduction in service desk calls. Where agility meets efficiency

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WHITE PAPER

Unlock new revenue possibilities with speech analytics

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BLOGS

Can you find your customers in 2.6 Bn social media users and delight them? Analytics can.

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CASE STUDY

Terrabytes of data to new revenue possibilities in real-time

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INFOGRAPHICS

Decode customer behavior and improve your online sales by 67%

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POINT OF VIEW

Infinite possibilities to generate new revenues – customer support analytics

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