CSS Corp offers end-to-end customer clustering and deeper insights into customer sentiments, buying behavior and satisfaction-levels, to drive business success. Other offerings include Churn Analytics, CX Improvements (CSAT, NPS), Operational Excellence and Productivity improvements. Powered by AI, our platform helps brands understand finer details about customer’s lifecycle. Data collected from heterogeneous sources is analyzed, filtered to pave way for actionable insights that service providers can consume. They help in analyzing customer churn, buying patterns, CX improvements, (CSAT and NPS), customer sentiments and satisfaction levels.
With this data now available to brands and organizations, they can change many aspects of their business – and these insights cut across all functions in a business. The platform uses a variety of data sets like support logs data, customer satisfaction data, buying patterns in terms of recency, frequency, and monetary values to arrive at a churn propensity score. By integrating 3rd party market research data, AI gives you a 360-degree view of your customer, enabling you to customize your service offerings and unique cross-sell/up-sell opportunities way before the competition does.
