Holistic & Visually

Holistic & Visually Intuitive Dashboards

CSS Corp created a holistic visually intuitive dashboard integrated and powered by its Active Insights Dashboard Platform to:

• Measure positive, negative and neutral sentiments both on the e-commerce platform and social media
• Notify customers in a specific region after the number of complaints reaches a particular threshold
• Predict call volumes for 2 hours so that the operational team is prepared for early issue resolution for customer delight
• Root cause analysis of customer satisfaction score and strategies for CSAT improvement