CSS Corp created a holistic visually intuitive dashboard integrated and powered by its Active Insights Dashboard Platform to:
Measure positive, negative and neutral sentiments both on the e-commerce platform and social media
Notify customers in a specific region after the number of complaints reaches a particular threshold
Predict call volumes for 2 hours so that the operational team is prepared for early issue resolution for customer delight
Root cause analysis of customer satisfaction score and strategies for CSAT improvement
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