Improve Time-to-Resolution

Improve Time-to-Resolution

Use of historical data to improve the time-to-resolve estimation, ensuring that alerts are raised in advance

• CSS Corp used its proprietary Active Insights Platform for Analysis
• The problem statement was divided into 2 parts:
  1. Day 0 Time To Resolve (TTR)
  2. Estimation and incremental TTR estimation
• Using the clustering approach, cases were segmented into homogeneous behavioral groups based on meta-data Patterns
• The outcome of text analysis and decision trees were used to appropriately reflect via II BI dashboards