Use of historical data to improve the time-to-resolve estimation, ensuring that alerts are raised in advance
Improve Time-to-Resolution
Use of historical data to improve the time-to-resolve estimation, ensuring that alerts are raised in advance
CSS Corp used its proprietary Active Insights Platform for Analysis
The problem statement was divided into 2 parts:
Day 0 Time To Resolve (TTR)
Estimation and incremental TTR estimation
Using the clustering approach, cases were segmented into homogeneous behavioral groups based on meta-data Patterns
The outcome of text analysis and decision trees were used to appropriately reflect via II BI dashboards
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