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CSS Corp log analysis analytics solution help’s companies extract their data from external and internal sources and deliver it to them as usable insights. The external data is gathered from Social Media, News, Review Sites, E-commerce, websites and blogs and internal data from Surveys, Call Center, Transcript, E-mail/Chat, Audio, Web Forums and APIs. This data is analyzed using techniques like Topic modelling, Sentiment Analysis, Event extraction etc . The output can be used in areas like Operations, Marketing, Product, Executives and Customer care.
Monitor Social media sentiment, engagement analysis and extract customer data experience like support efficiency and sales support efficiency.
CSS Corp offers inquisitive service support like marketing program effectiveness, campaign design analysis and channel mix modelling.
Designs frameworks which will enable clients to receive early warnings for support personalized product recommendation, and avenues for cross selling and upselling.