CSS Corp’s speech analytics solutions automatically discover and analyze words in 25 languages and 100 dialects to uncover insights for strategic decision making. A powerful real-time decision engine then takes into account additional customer and contextual information, before making its next-best-action recommendation.
Solution Features
Automate call scoring
Reduce quality assurance costs
Assess agent performance
Identify areas of improvement
Analyze customer sentiment
Improve customer experience
Reduce compliance risks associated with regulatory standards
Our Architecture
ResourceCentre
3 in 1 benefits with speech analytics – Superior Customer eXperience, additional revenues and operational efficiencies
