True voice of your customer is your winning strategy.
Our speech analytics solutions automatically discover and analyze words in 25 languages and 100 dialects to uncover insights for strategic decision making. A powerful real-time decision engine then takes into account additional customer and contextual information, before making its next-best-action recommendation.

Call scoring

Automate call scoring
Reduce quality assurance costs

Agent performance

Assess agent performance
Identify areas of improvement

Voice of customer

Analyze customer sentiment
Improve customer experience

Compliance

Reduce compliance risks associated with regulatory standards

Point of View

Unlock new revenue possibilities with speech analytics

Blogs

3 in 1 benefits with speech analytics – Superior Customer eXperience, additional revenues and operational efficiencies