Accurate Insights from 25+ Languages and 100+ Dialects with Future Ready Speech Analytics
True voice of your customer is your winning strategy.
Our speech analytics solutions automatically discover and analyze words in 25 languages and 100 dialects to uncover insights for strategic decision making. A powerful real-time decision engine then takes into account additional customer and contextual information, before making its next-best-action recommendation.
Our speech analytics solutions also provide resolution, sales or retention offers that are customized for the need of every individual customer. This helps enterprises to improve quality assurance, implement regulatory compliance, increase upsell and cross sell opportunities, reduce churn and boost customer experience.