Augmented Reality Based Support Solutions

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Augmented Reality Solutions – Transform CX and cut operating costs with intelligent visual support

 

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Premium products need a premium support model to complete the exclusive experience that your esteemed customers expect.

CSS Corp is one of the first companies to offer Augmented Reality (AR) as a novel and distinct channel for premium support. Augmented Reality Solutions provides a visually immersive and highly engaging support channel for customers that eliminates the pain of conveying their needs accurately, which is where most traditional support channels fail.

Our AR-based intelligent visual support goes much beyond the simple overlaying of digital information over the physical product. It is smart enough to understand the user’s interaction with the product, detect any issues, and recommend the best course of action. Augmented Reality technical support and with a built-in voice assistant, it is sure to skyrocket your CX to the next level.

We make AR based support simple

No Hardware Required

Our services do not require the use of AR headsets. Any smart device with a built-in camera would suffice. Basically, just a smartphone is enough.

No Software Required

None. No app download is required. Whichever support channel your users are on, they are provided a URL to start AR support. They simply need to click on the URL to launch their AR experience.

Simple Interface

Easy to use interface and navigation to reduce customer effort across channels like voice, messaging apps (WhatsApp, SMS, Facebook messenger, Twitter, and many others).

Data Security

We take user data security very seriously. Our AR services and apps are fully GDPR compliant, and we do not store any user images or data without permission.

Image Recognition & Object Tracking Capability

Highly Interactive App Design

Integrated Virtual Assistants

Leverages Machine Learning & AI Technologies

Omni-channel Integration

Human in the Loop

Pool of AR experts

Outcome-based pricing model

Seamless integration with leading platforms

Team of experienced professionals

Investment in pilot projects

Mature in-house digital platform

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