CSS Corp’s IT Management Engine is a SaaS solution that provides deep insights into all layers of your infrastructure, both in traditional datacenters or distributed cloud networks. It helps you in managing your infrastructure efficiently using its robust automation and cognitive capabilities. The IT Management Engine provides comprehensive coverage and 24X7 support with a single, consolidated dashboard view.

It helps you proactively manage the end-to-end spectrum of your physical and virtual infrastructures and gain visibility into availability, performance, security, configurations, performance metrics, logs and more.

Insights Engine is CSS Corp’s cloud-based analytics solution ingrained with diagnostic, predictive and prescriptive analytics capabilities. It empowers your organization in making smart and efficient decisions. Insights Engine has the capability to sift through humungous amounts of data to provide you with the most accurate, actionable and innovative insights related to your IT infrastructure. Applying these insights to your business helps you uncover opportunities for innovation and ultimately improve performance.

Insights Engine leverages exploratory and self-learning models powered by Artificial Intelligence (AI) and Machine Learning techniques. The data-rich insights that are churned out enables you to meet rapidly changing customer demands. It also facilitates faster decision making, competitive positioning, and continuous improvement.

The Intelligent Automation Engine enables you to predict performance, benchmark services and prevent outages before they happen. Based on inputs from the Insights Engine, our Intelligent Automation Engine hypercharges IT operations by predicting incidents, downtimes and threats in a highly distributed environment resulting in faster resolution through assisted or unassisted support.

The platform learns from new scenarios, enriching its intelligence to handle issues that may arise in future. The intelligent diagnosis mechanism helps you in implementing changes or troubleshooting issues in a significantly shorter timeframe. Some of its substantial business outcomes are maximized gains in productivity, drastically reduced errors and increased customer satisfaction.

The next generation Virtual Customer Assistant (VCA) integrated into AIMS constantly monitors IT operations for deviation in system behaviors. When it spots a deviation, it goes through a series of programmed actions resulting in faster resilience and unparalleled experience. The Machine Learning capability of the VCA enables it to learn from new scenarios and store standard resolution procedures to handle similar issues in future.

CSS Corp’s IT Visualization solution helps you to integrate, visualize and share data that matters the most to your business. The business intelligence solution enables you to graphically represent massive amounts of data sets clearly and efficiently, using visually appealing graphs, charts, maps and more. You can easily integrate data from various sources and create customized performance metrics and reports. For instance, as a Service Desk manager, you can proactively analyze incoming ticket trends and minimize loss due to any SLA impacts to manage your work queue efficiently.

By providing a multi-faceted view of business and operational activities you can identify meaningful relationships and patterns that will ultimately prove useful to enhance your customer satisfaction levels. You can directly interact with data which helps you bring actionable insights to the surface and make well-informed, data-driven business decisions.