Despite massive digital adoption, enterprises are finding it difficult to manage end-user experience. Gartner says, over 65% of IT budgets are spent on supporting IT applications and infrastructure “lights-on” activities, ensuring that service quality and costs are continuously optimized.

IT leaders are challenged by innovation in End User Computing Services. Everest group says end-user compute is the IT area that garners the most dissatisfaction among business users. Enterprises are finding it difficult to transform their traditional end user support model which is reactive and primarily addresses negative events that already have an adverse impact on the business.

CSS Corp’s End User Computing Services helps enterprises to enhance employee experience, improve productivity, and move from a reactive engagement model to a preemptive model.

Our End User Computing Services acts as a productivity catalyst, that perceives IT from the business standpoint. It continuously evaluates the effectiveness of all IT services against business outcomes. It identifies key focus areas, provides recommendations, and promotes evolving changes in IT and the business.