Digital Support and Self-help

We focus on deflecting and reducing service desk volumes with our robust self-service solution that offers necessary resources to optimize your IT Support Center E.g. DIY Kits, FAQ, KB, social and forum collaboration. Our mobile support acts as an instant digital touchpoint for end-users to process self-ticketing, escalate device issues, optimize services, and help them procure new services, resulting in personalized and effortless experience.

Tangible Outcomes

• 70% automated tasks through intelligent virtual assistants, mobile support self-heal and self-help
• 30% calls eliminated through our New age service desk solution
• 30% improvement in end-user productivity
• 50% cost reduction in managing support; leveraging automation, analytics, and remote support
• 90% average CSAT across engagements
• 80% First Call Resolution (FCR) rate
• ITIL^® Service Management framework based service offerings and robust delivery methodology
• The flexible, scalable and autonomic solution to meet customer’s global operational demand