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Majority of service desk solutions in the market today focus on managing traditional devices in a workplace that include laptops, smartphones, and IoT devices. We have built a new-age service desk solution that provides an unparalleled experience, availability, and remediation across the entire endpoint environment e.g. end user devices (Mobile, Laptops, and Computers), end-point devices (Printers, Access Points) and End-point Security.
CSS Corp New Age Service Desk is a data-driven solution that offers predictive intelligence, automated queuing, routing, and channel allocation. Our solution provides a 360* Degree view of customer interactions and business insights. We offer 24×7 multi-lingual, device and platform agnostic services that go beyond traditional IT support and serve as a single point of contact for all IT service needs, from a single console.
Our solution focuses on three major factors impacting and enhancing end-user experience – Data, Devices, and Drivers. End user computing is no longer about managing laptops, desktops, and mobiles. It is about supporting and enabling an ecosystem with a humongous amount of Data, a Plethora of Devices, and Technology Drivers.
We offer personalized, user/persona based support solutions aimed at experience transformation. CSS Corp leverages advanced analytic models to build personalized profiles of individuals resulting in greater flexibility and productivity improvements.