Our intelligent virtual assistants, constantly monitor IT operations for deviation in system behaviors. When it spots a deviation, it goes through a series of programmed actions resulting in faster resilience and unparalleled experience. Our solution can also learn from new scenarios and store standard resolution procedures to handle issues taking place in the future.
Our solution can constantly learn from customer’s interactions, and build on its ever-growing knowledge base. It understands your customer’s intent and responds to their queries in real-time. It understands and responds automatically to both text and voice conversations, through its omnichannel support.