Intelligent tech support using analytics to provide a superlative customer experience
Today everyone wants support that is pre-emptive in nature. Support organizations are re-orienting their metrics to stay competitive. C-suite executives and business heads strive to retain their customers with superior customer experience, high Customer Lifetime Value (CLV) and improved operational efficiency. This in addition to growth in revenue and ROI. Big Data analytics in tech support is the next big revolution that presents infinite opportunities for businesses in delivering customer insights that leads to higher customer stickiness and creating superlative customer experience. CSS Corp has successfully integrated analytics into the decision-making processes, defining the most relevant data which helps to drive the personalized Omni-channel customer experience.
Why CSS Corp
In today’s dynamic environment, businesses have to continuously adapt to demanding customer needs. Key to this is to understand the customer needs and the issues in real time basis to proactively provide customer services which enhances the customer satisfaction and the brand image. CSS Corp’s Analytics-Driven Support Services is structured around proprietary Framework called ‘Active Insights’ that mine customer data for hidden insights. These insights enable business leaders to manage customer journey across the customer life cycle.
- Analytics Consulting: Asses enterprise maturity with adoption of analytics and their ability to drive insights for growth
- CX analytics: Deeper insights into customer sentiments, buying behaviour and satisfaction-levels to drive business success
- IT operations analytics: Deeper visibility into operations by providing clear operational intelligence to re-engineer processes and improve efficiency
- IoT Analytics: Comprehensive real-time view of digital assets in a connected ecosystem to drive by converting unstructured data to structured data
- Deeper consumer insights to make quicker and pro-active decisions
- Increased service levels and reduce costs to optimize the supply chain
- Stronger customer stickiness using mature analytics capabilities
- Right talent across the boundaries to meet global marketplace needs of your business